Bilingual Pharmacy Technician

Pharmacy Technician

The Pharmacy Technician is responsible for guiding providers and insured members regarding medication rejections, prior authorizations, duplicate therapies, among other matters.

Essential Functions:

• Receive calls from community pharmacies for medication authorization requests.
• Process medication authorization requests according to the health care insurer's authorized lists.
• Consult the Pharmacist regarding medication authorization requests, if necessary.
• Use computer systems according to the received calls (e.g., Facets, PICA, Caremark, WHI, etc.).
• Receive prescriptions via fax, forward them to the health care insurer, and deliver a copy to the supervisor.
• Document received calls including the caller's name, time, member contract number, drug name, and call process.
• Ensure confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA and internal policies for the disposal of confidential information.
• Immediately notify the supervisor of any exposure to Protected Health Information.
• Comply with core trainings and all procedures established by regulatory agencies and contractual requirements.

Requirements:

• Pharmacy Technician degree
• One (1) year of experience handling medications
• Valid license and registration to practice in Puerto Rico
• Customer service experience
• Experience using computer systems
• Excellent verbal and written communication skills
• Fully bilingual (English and Spanish)
• Availability for rotating 8-hour shifts, 24/7 (including weekends and holidays). Shift differential pay is provided

Benefits:

• Health and Life Insurance
• 401(k) Retirement Plan
• Paid leave benefits
• On-the-job training in regulatory and healthcare topics
• Free Employee Health and Wellness Programs
• Opportunities for professional growth and development
• Contribute to the health and well-being of the population

Position Type: Full-time / Regular Contract

Work Location: Hybrid remote in Guaynabo or Mayagez, PR (requires fully in-person training)

We look forward to receiving your application!

EQUAL OPPORTUNITY EMPLOYER (EEOC)