Desktop Support Tech - Tier 2/3 IT in Warehouse

Job Responsibilities Troubleshoot and resolve Tier 2 and 3 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system Troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients, and mobile devices Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues Support, troubleshoot, and train end users on Microsoft Office applications, including Office 365 email and Outlook Qualifications 1 year of experience supporting end‑user equipment and telephone equipment Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment Associate degree, bachelor’s degree, or vocational training in a technical field of study Warehouse experience supporting end‑use equipment Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation, or Sick Leave) Job Type: Contract to Hire. Location: Perris, CA. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr TEKsystems