Patient Access Specialist

Patient Access SpecialistThe Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, insurance verification, registration, and financial clearance while delivering excellent customer service.Greet and assist patients in person and over the phoneSchedule, reschedule, and confirm patient appointmentsRegister patients and maintain accurate demographic informationVerify insurance eligibility, benefits, referrals, and authorizationsCollect co-pays, deductibles, and outstanding balancesExplain financial responsibilities and payment options to patientsObtain required consent and privacy documentationCoordinate with providers, nurses, and insurance companies to support patient careMaintain compliance with HIPAA and organizational policiesUtilize electronic medical record (EMR/EHR) systems such as Epic or CernerRequired SkillsPrevious healthcare customer service or administrative experienceAttention to detail and data accuracyAbility to multitask in a fast-paced healthcare environmentKnowledge of insurance verification and medical terminologyQualifications1–2 years of healthcare registration, scheduling, or customer service is requiredHigh school diploma or GED requiredInsurance verification and/or prior authorization experience requiredAssociate degree or healthcare certification preferredAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.