Customer Service Representative

Job PostingBarrington Orthopedic Specialists was established in 1980 with a philosophy of treating patients as you would want to be treated. The practice has remained as the premier orthopedic provider of the northwest Chicago suburbs, providing compassionate, individualized care for patients' bones, joints, and muscle injuries and conditions.We are searching for a goal-oriented individual with insurance and customer service knowledge within the Business Office.Scheduled Hours: Full-Time 40 hours per weekMonday through Friday: 7:30am - 4:00pm or 8:30am - 5:00pmJob DutiesCustomer service handles between 50-100 calls/messages per dayUpdates patient demographics, insurance or other account information, refiles claims as neededAnswer patient account and insurance questionsCollect payments, set up and manage budget and recurring payment plansCollect pre-service deposits from patientsObtain HMO referralsManage card on file accountsContact patients to collect self-pay balancesReview and submit accounts that need to be sent to the collection agency, manage those accounts as neededMaintains operations by following policies and procedures, reporting needed changesProtects patients' rights by maintaining confidentiality of personal and financial informationOther duties, responsibilities and activities may change or be assigned at any time with or without noticeRequirementsExcellent customer services skillsUnderstand payer explanation of benefits, co-pays, deductibles, co-insurance, non-covered charges and insurance processing cyclesKnowledge of electronic medical record and medical practice management systemsWilling to work flexible hoursExcellent computer skills, including Microsoft Word, Excel, Outlook, Payer WebsitesExceptional written and verbal communication skillsExceptional multi-tasking skillsExperienceExperience in high volume customer servicePreferred experience in healthcareBenefits Offered401(k) Retirement Plan and Employer MatchingHealth, Dental, and Vision InsuranceHealth Savings Account with Employer ContributionsFlexible Spending AccountDependent Care AccountBasic Life Insurance (company paid)Long Term Disability (company paid)Voluntary Additional Life InsuranceVoluntary Short-Term DisabilityVoluntary Critical Illness BenefitVoluntary Accidental BenefitVoluntary Hospital Indemnity BenefitEmployee Assistance ProgramPaid Time OffSalary Range: $20.00 - $23.00 per hour depending on experience.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.