Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Since opening the agency in 2010, we've focused on building a team-oriented environment where people can grow professionally, serve customers with integrity, and build meaningful careers. Before becoming a State Farm agent, I spent more than 20 years leading retail teams, an experience that reinforced the importance of strong relationships, accountability, and developing people.

Our agency is built on the belief that success starts with great people. We can teach insurance products and processes, but qualities like work ethic, coachability, initiative, and a positive attitude are what truly drive long-term success. We look for team members who are motivated to learn, willing to take ownership of their work, and excited to contribute to a supportive team environment.

We work hard, celebrate wins together, and invest in each other's growth. Whether your goal is to build expertise, grow into leadership, or create new opportunities for yourself, you'll be supported along the way. As our agency continues to grow, we're committed to creating additional opportunities for team members who want to develop their skills and advance their careers.

If you're someone who enjoys helping others, values teamwork, and is looking for a place where your contributions matter, we'd love to connect with you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Casey Hill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $50,000.00 - $60,000.00 per year


We're Hiring!

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Old Town Sherwood near Symposium and Clancy's..
• Our office is open 8:30a - 5p M-F.
• We have nearly 30 years of combined insurance experience in our office.
• Additional languages spoken: Spanish

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.