Accounts Receivable Senior Associate

Accounts Receivable Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Accounts Receivable Senior Associate is responsible for accurate and timely cash application, recording bad debt, researching and resolving unapplied cash, and supporting accounts receivable inquiries. This role partners with internal Finance teams, business units, engagement executives, Partners and Managing Directors, and supports client-facing inquiries and portal administration.

Key Job Responsibilities:

• Assure timely and accurate posting of monies due to the partnership, including posting of lockbox and other cash receipts.
• Process amounts that are no longer collectable, written off as bad debt.
• Work with business units to resolve unapplied cash balances.
• Respond to inquiries related to client balances and/or applied payments.
• Prepare customer refunds due to overpayments.
• Monitor a shared inbox and respond to accounts receivable inquiries from clients and internal team members.
• Assist with onboarding, setup, maintenance, troubleshooting and documentation for client portal accounts.
• Learn, document and consistently execute detailed, multi-step accounts receivable processes.

Qualifications:

• Minimum 2 to 3 years of Accounts Receivable experience, with a strong understanding of cash application and accounts receivable processes.
• Ability to work effectively both independently and as part of a collaborative team.
• Strong oral and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Proficiency in Microsoft Office, including SharePoint; intermediate Excel skills with PivotTables and lookup formulas preferred.
• Flexibility in a changing environment and a desire to learn.
• Strong attention to detail and the ability to manage multiple priorities and follow issues through to resolution.
• Ability to learn, document and manage detailed, multi-step processes.
• Experience in professional services, accounting, consulting, legal or another client-service environment preferred; experience supporting a high-volume or complex AR function is a plus.
• Experience with Workday, ServiceNow, Icertis or Ariba is a plus.
• Experience with third-party client portals, including account setup, registration, maintenance, troubleshooting and documentation, is a plus.
• Experience improving or documenting accounts receivable processes is preferred; exposure to AI-enabled tools is a plus.

About the Team:

Finance (FIN): Finance manages the firm's billing systems and reporting, general accounting, partner and director services and tax and compliance needs, while also monitoring Crowe's financial performance and planning.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $63,800.00 - $130,600.00 per year.