Poker Floor Supervisor

Job Type


Full-time

Description

ORGANIZATIONAL UNIT: CPN Gaming Enterprises

SUPERVISOR: Poker Shift Manager

FLSA: Non-Exempt

SALARY RATE: $28.00 -$39.00

Shifts for this position will be evenings and nights.

ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.

FUNCTIONS STATEMENT:

• Supervise maintain and control all activities within the Poker Room.

• Under direct supervision of the Poker Manager and Shift Manager. Ability to monitor poker tables, dealers, and poker cashiers on assigned shifts.

MAJOR DUTIES:

• Greet and welcome guests at the poker room podium.

• Maintain and update waiting lists for all poker games.

• Announce and maintain any promotional totals and paid promotions.


• Responsible for dealer rotation on assigned shift.

• Provide oversight of poker dealers and poker cashiers.

• Responsible for assurance of game protection.

• Complete federal cash reporting requirements including Title 31 compliance.


• Responsible for table banks and card inventories.


• Resolves patron disputes within the scope of the dispute


• Protects the assets of the Casino.


• Maintains awareness of how each game stands with respect to table limits, open seats, and dealer performance.


• Ability to utilize Poker Atlas software.

• May be responsible for having a bank for cashing in and out patrons.

• May be required to deal poker games in certain situations.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of all casino poker games operations.

• Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry.


• Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.


• Knowledge of methods and techniques that assure protection of the table and casino assets.


• Knowledge of how to administer the overall poker games department in accordance with management's directives and the policies.

• Knowledge of poker games.

• Skill in guest service, human relations and supervision of assigned staff.

• Skill in dealing with Poker.

• Ability to communicate, read, and write clearly in basic English.

• Ability to always demonstrate outstanding guest service.

• Ability to apply basic mathematical skills.

• Ability to respond to visual and auditory cues.

• Knowledge of the prescribed methods of application and completion of federal cash reporting requirement forms including Title 31 compliance regulations.


• Knowledge of methods for tracking card inventories for poker tables.


SUPERVISORY CONTROLS:

• Maintains constant awareness of poker activity.


• Maintains and enforces the Poker room rules of play.

• Initiates poker table fills.

• Opens and closes poker tables.

• Resolves guest issues and problems in a timely and professional manner.

• Greet guests, maintain a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.

• Gives basic instruction on all promotions and special events.


• Verifies gaming chip purchases and exchanges at the poker counter

• Monitors staff performance, behavior, and attendance.

• Accountability and Supervision

• Directly supervise poker dealers and poker cashiers.

EDUCATION AND EXPERIENCE:

• High School Diploma, GED certification or equivalent.

• One (1) year Poker Floor Supervisory experience.

• Two (2) years' poker dealing experience required. Or a combination of skills and experience.

• Passing of a Poker audition is required.

• Must be at least 18 years of age.

• Must be able to read, write and speak English fluently.

CERTIFICATION, LICENSES, AND ANY ADDITIONAL REQUIREMENTS:

• Must be able to pass background suitability investigation.

• Must obtain CPN Tribal Gaming License.

• Must obtain all other applicable certifications and licenses.

PHYSICAL DEMANDS:

• Must be able to stand and/ or walk for extended periods of time.

WORK ENVIRONMENT:

• Work hours are subject to change with notice.

• Smoke filled environment, exposure to various lights and sounds. Occasionally you may deal with angry or hostile individuals.


• Tasks may be performed on hard and soft-carpeted floors.

• Ability to work a flexible schedule including weekends and holidays.

• Ability to perform minimal physical efforts such as lifting, stooping, and reaching.