Client Services Manager

Overview This opportunity is an in-person position located in downtown Chicago at the Sheraton Grand Chicago Riverwalk at 301 East North Water Street, Chicago, IL 60611. Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services. Responsibilities Responsible for the management of shows from planning stages through collection of invoice, including collaborating with clients to gather information, help influence decision making and manage customer expectations Floor plan management Writing work orders Overseeing the creation, approval, and distribution of service kits Working with internal departments to ensure work orders are completed Overseeing the set‑up and tear down of shows Generating show management invoices and following up until collected Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships Ensure all events are produced within established budget guidelines; budget and fiscal responsibility on assigned events including accuracy, forecasting and management Fulfill role in Show Planning process as required on assigned shows Manages to provided Key Performance Indicators Basic understanding of pricing models/estimation Basic understanding of GES and onPeak Products and Services Adhere to all Business Standard Operating Procedures Performs other duties as assigned and deemed necessary of the position Qualifications College degree preferred 2 years experience in the tradeshow, convention, hospitality industry or similar experience preferred Ability to communicate and work collaboratively Capable of running new/modified processes Proficient in multisystem management Ability to foster customer relationships Potential travel 25-50% General accounting and finance knowledge Must be extremely detail oriented and able to multi-task Understands and works in lateral work streams Work Environment Requires ability to adapt to multiple settings and shifting responsibilities Must be able to work under pressure Opportunity to work nights, weekends and at showsite Position may require long hours during several months of the year Frequently encounters uncomfortable temperatures, dust and/or other conditions Requires working both alone and with others in a team atmosphere Requires working with union and non-union employees Compensation $60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES. Benefits Competitive salaries 401K with company match Healthcare/vision/dental insurance Wellness benefits Career development program Employee assistance program Vacation time Community involvement opportunities Team activities Equal Opportunity Employer protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr