Client Relationship Manager

Overview Client Support & Execution: Support daily client requests and retain ownership of action items through to resolution. Responsibilities Client Support & Execution: Support daily client requests and retain ownership of action items through to resolution Follow established processes and escalate issues when necessary Maintain accurate records of client interactions, deliverables, and updates in CRM systems Relationship Building: Build foundational relationships with executive-level decision-makers Proactively engage clients to participate in ECI events, surveys, and feedback initiatives Assist in identifying basic upsell and cross-sell opportunities Product & Service Familiarity: Develop working knowledge of ECI products, services, and core technologies (cloud, cybersecurity) Begin applying product knowledge to client conversations and solution alignment Risk Management: Track client relationship health and escalate risks when identified Follow up proactively on open items and contribute to risk mitigation efforts Business Reviews & Reporting: Conduct introductory Business Reviews with support from senior CRMs Maintain structured tracking of outstanding tasks and client action items Assist in preparing presentations and documentation for client meetings Qualifications (Knowledge, Skills, Abilities) 1–3 years of industry experience Basic understanding of CRM processes and client relationship management principles Familiarity with CRM tools (e.g., Salesforce), ServiceNow, and reporting platforms Introductory knowledge of ECI solutions and industry trends Time management: meets most deadlines with occasional reminders Communication: responds to client and team requests in a timely manner when prompted Interpersonal: active listening, building rapport, establishing trust Presentation: public speaking fundamentals, documentation accuracy, engagement techniques Analytical: basic data interpretation, risk identification Ability to track and resolve client requests with guidance Ability to escalate concerns appropriately and follow through on assigned tasks Demonstrates adaptability, enthusiasm, and a “can do” attitude Ability to establish credibility in client interactions and internal collaboration Ability to manage meeting agendas, take notes, and track action items Working Conditions Ability to work in an independent environment with moderate supervision Ability to work under a moderate noise level (i.e. open floor with printers, telephones, and computers) Ability to travel for business and work beyond normal business hours when necessary Ability to be flexible and successfully respond to multiple work pressures Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components #J-18808-Ljbffr