Client Manager

Strategic, Consultative Sr. Client Manager

We are seeking a strategic, consultative Sr. Client Manager to help enterprise customers maximize the value of the Recruitics Talent Intelligence & Acquisition Platform.

This role combines client consulting, HR technology expertise, analytics, and growth strategy. As the primary advisor for your portfolio, you will help clients leverage AI-driven insights, recruitment marketing technology, automation, and performance analytics to improve hiring outcomes while identifying opportunities to expand adoption of Recruitics solutions.

The ideal candidate understands both the business of talent acquisition and the technology that powers modern recruiting. They are equally comfortable discussing recruiting KPIs with Talent Acquisition leaders, explaining platform capabilities to executive stakeholders, and translating data into strategic recommendations that deliver measurable business results.

Responsibilities

• Serve as the primary strategic advisor for a portfolio of enterprise clients, building trusted relationships across Talent Acquisition, HR, and business stakeholders.
• Help clients maximize adoption and value of the Recruitics Talent Intelligence & Acquisition Platform by aligning platform capabilities with hiring objectives.
• Understand each client's recruiting strategy, hiring challenges, workforce goals, and business priorities to deliver consultative recommendations.
• Lead regular business reviews that communicate platform performance, hiring insights, optimization opportunities, and measurable business outcomes.
• Translate complex analytics and technology capabilities into clear business recommendations for both technical and executive audiences.
• Partner with internal Product, Customer Success, Media, Operations, and Analytics teams to ensure exceptional client outcomes.

• Monitor and analyze hiring performance across recruitment marketing channels, AI-driven solutions, programmatic advertising, career site performance, and talent acquisition technology.
• Deliver actionable insights through dashboards, executive reporting, and ongoing performance reviews.
• Identify hiring trends, diagnose performance changes, and recommend optimization strategies that improve applicant quality, hiring efficiency, and ROI.
• Conduct forecasting, budget pacing, workforce planning support, and performance modeling to help clients achieve hiring goals.
• Leverage labor market intelligence and platform analytics to guide strategic decision-making.

• Guide clients through implementation, adoption, and ongoing optimization of Recruitics technology solutions.
• Educate customers on platform capabilities, new product functionality, AI-powered features, automation opportunities, and best practices.
• Partner with implementation and technical teams to support integrations, tracking validation, campaign configuration, and data quality.
• Collaborate with Product teams by sharing client feedback and identifying opportunities for platform enhancements.
• Stay current on emerging HR technology, recruitment marketing, AI, and talent acquisition trends to provide thought leadership to clients.

• Partner with internal specialists to launch, monitor, and optimize recruitment marketing campaigns across programmatic, search, social, and emerging channels.
• Evaluate campaign effectiveness and recommend strategies that improve hiring performance, efficiency, and candidate quality.
• Support Google, Meta, and other digital platform implementations while ensuring accurate measurement and reporting.

• Proactively identify opportunities to expand the client's relationship through additional platform capabilities, AI solutions, analytics, media channels, optimization strategies, and consulting services.
• Partner with Sales and Customer Success to develop strategic account plans that drive long-term client success and revenue growth.
• Contribute to annual business planning, hiring strategy discussions, and executive recommendations.
• Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams.

Requirements

• 3+ years of experience in Customer Success, Client Management, HR Technology, Talent Acquisition Technology, Recruitment Marketing, Digital Marketing, or a related field.
• Experience managing enterprise client relationships in a consultative, solution-oriented environment.
• Strong understanding of recruitment marketing, talent acquisition metrics, HR technology, or SaaS platforms.
• Ability to interpret complex performance data and translate insights into strategic business recommendations.
• Experience with digital advertising, programmatic media, or performance marketing is preferred.
• Knowledge of tracking methodologies, pixels, UTM parameters, APIs, and marketing technology integrations.
• Excellent communication and presentation skills with the ability to influence executive stakeholders.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while delivering exceptional client experiences.
• High emotional intelligence with a customer-first mindset.
• Collaborative, proactive, adaptable, and results-oriented.

Preferred Qualifications:

• Experience with HR technology, Talent Acquisition platforms, ATS, CRM, recruitment marketing platforms, or related SaaS products.
• Experience supporting enterprise software implementations or customer adoption initiatives.
• Familiarity with Google Ads, Meta Ads Manager, programmatic advertising platforms, or recruitment marketing technologies.
• Experience with BI and visualization tools such as Looker, Tableau, or Power BI.
• Understanding of attribution methodologies, hiring funnel analytics, workforce planning, or predictive analytics.
• Experience using AI-powered analytics, automation, or talent intelligence platforms.
• Agency or enterprise HR technology experience is a plus.

Why Join Us?

At Recruitics, you'll have the opportunity to take full ownership of design within a cutting-edge team focused on leveraging AI and data to transform the recruitment marketing landscape. You'll be joining a creative and collaborative environment where your work will directly impact our clients' success and you will have opportunities for career growth, professional development, and continuous learning.

What We Offer

• Competitive salaries with growth incentives
• Comprehensive health, dental, and vision insurance
• #AnywhereAugust - We support remote work experiences to expand perspectives and personal growth
• 15 Vacation Days, 5 Flex Days, 5 Sick Days, and remote work options year-round
• Fully paid parental leave for both parents
• Summer Fridays from Memorial Day to Labor Day
• Winter Recess between Christmas and New Years
• Commuter and Parking Benefits through Wage Works
• Eligible to contribute to your 401(K) Retirement Plan after six (6) months of employment.
• Employee Assistance Programs to support your day to day

Location

Hybrid in one of our offices: New York City | Lafayette,CA | Chicago

Compensation

• Comp Range: $70K - $100K + Variable Incentive Compensation

Equal Opportunity and Accessible Workplace

Recruitics is an equal-opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.

We are committed to creating an inclusive and accessible process for all individuals. If you require any accommodations during the application or interview process due to a disability, please let us know. We will work with you to ensure your needs are met in a timely and respectful manner.

Applicants must be at least 18 years old to apply.

At Recruitics, protecting our talent community—candidates, clients, and partners—is always a top priority. As you navigate your application journey, please keep these tips in mind to stay safe:

• We'll never ask you to pay for anything—that includes applications, interviews, background checks, or equipment.
• We only communicate via official email addresses ending in @ recruitics.com —never from Gmail or suspicious lookalikes.
• We do not request personal financial information such as bank details, credit card numbers, or wire transfers.
• If something feels off or doesn't seem right, pause and contact us directly at View email address on click.appcast.io.

We're thrilled you're interested in working with us. Just make sure