Front Desk Agent

Job TitleEssential FunctionsGreet and welcome guests upon arrival, ensuring a warm and friendly first impression.Register guests into the computer system, verifying reservation details and processing payments.Handle cash and balance the cash drawer, maintaining accurate financial records.Provide guests with information about hotel facilities and local attractions.Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.Maintain extensive knowledge of the hotel's services, facilities, and the local area.Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.Work cohesively with the team, supporting management and collaborating professionally with co-workers.Skills and AbilitiesUnderstand the mission, vision, and goals of the hotelMust be able to prioritize and work efficiently with limited supervisionRequires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needsMust possess basic computer skillsStrong attention to detail and the ability to handle multiple tasks simultaneouslyGeneral knowledge of the city where hotel is located and its attractionsExtensive knowledge of the hotel, its services and facilitiesAbility to handle cash and balance cash drawer requiredStrong team player, able to partner with management and other employees in a professional mannerJob Qualifications/RequirementsEducation: High School diploma or GED equivalenceExperience: 1 year of Customer Service experience preferredAdditional: Will be required to work flexible scheduled shifts based on business needsPhysical Requirements & Working Conditions:Flexible and long hours sometimes requiredMust be able to lift and/or carry up to 50 poundsAbility to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversationAbility to stand and walk for extended periods of timeAbility to bend and twist, push and pull, stoop, and kneelDisclaimer: All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Equal Opportunity Employer Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.