Customer Care Specialist I

Why Join Us We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities As a Customer Care Specialist, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations Team, as they provide front-line support to our clients answering inbound calls and customer support emails to resolve issues at an advanced level. Process inbound calls and email support items to the point of resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high-level of patience and professionalism. Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction. Work closely with, and in collaboration with, other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements. Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations. Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting. Basic Qualifications HS/GED and 4 years of related experience or Associate’s and 2 years. Must be 18 years of age or older. Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups. Preferred Qualifications Associate’s and 2 years Salesforce experience preferred, but not required. Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical. Conscientiously and methodically approaches work. Sees tasks through to completion. Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments. Exercises exceptional listening skills to gather information and research and resolve reported issues. Competently analyzes and prioritizes information to make appropriate recommendations. Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management and internal/external customers. Ability to work independently in a multi-task environment, as well as a part of a team. Must be dependable and a self-motivated individual. Highly productive with minimal guidance or supervision. Internal candidates must be meeting or exceeding all KPI’s and have excellent attendance record. Presents a professional, positive image that reflects well on the organization. Committed to meeting quality standards. Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr