Consumer Banking Control Manager, Executive Director

Job Description

Step into a pivotal role where your expertise in control management will drive impactful change. You'll have the opportunity to advance your career while safeguarding our operations and data. Join a team that values innovation, collaboration, and professional growth.

As a Consumer Banking Control Manager in Consumer and Community Banking, you will lead efforts to identify and mitigate compliance and operational risks. You are critical in maintaining the security of our network, applications, and data. We value a culture of collaboration and innovation, where your insights and leadership will directly contribute to our success.

Job responsibilities

• Lead the development and implementation of comprehensive coverage and joint accountability models to promote early compliance and operational risk identification.
• Utilize advanced knowledge in cybersecurity and anti-fraud awareness to detect potential threats and maintain the security of our network, applications, and data.
• Oversee the execution of operational plans and strategic projects, ensuring alignment with broader functional and organizational strategy.
• Leverage expert-level project management skills to manage service delivery, set quality standards, and influence the structure and development of the control management area.
• Apply advanced data & tech literacy skills to interpret models and diagrams, analyze data, and communicate meaningful insights that drive impact.

Required qualifications, capabilities, and skills

• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 8 or more years of experience.
• Demonstrated expertise in cybersecurity and anti-fraud awareness, with a proven track record of detecting and mitigating potential threats, complemented by advanced proficiency in data and tech literacy for developing models, analyzing data, and communicating insights.
• Expert-level project management skills, with experience leading strategic projects and implementing operational plans in large organizations.
• Proven experience in leading large teams, managing service delivery, and influencing the structure and development of control management areas.
• Excellent communication and leadership skills to effectively guide teams and drive organizational success.

Preferred qualifications, capabilities, and skills

• Capability to leverage expert understanding of AI/ML for identifying and mitigating risks associated with emerging technologies, and skilled in automation to streamline processes and enhance efficiency in control management.
• Proficiency in digital literacy for interpreting data, understanding technological impacts, and effectively communicating insights.
• Strong influence skills to lead large teams, collaborate with executives, and drive strategic initiatives.
• Solid market product knowledge to understand business context and align risk management strategies with organizational goals.
• Effective mentoring skills to develop team members and foster a culture of growth and collaboration, along with competence in quantitative reporting for analyzing data and supporting decision-making processes.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.