Water Utility Worker I/II Or Trainee

Water Utility Worker I/II or Trainee (DOQ)

The City of Glendora seeks a highly motivated, customer service-focused professional to join the team in the Water Division of Public Works as the Water Utility Worker I/II or Trainee (determined on qualifications). The ideal candidate will be an enthusiastic and dedicated individual with a strong mechanical aptitude and interest or experience in water distribution system construction, maintenance, and repair. Successful candidates will assist with maintaining and improving the City's water distribution infrastructure, including pipelines, valves, hydrants, meters, and service connections, while supporting safe and reliable water delivery to the community.

This position supports the operation, maintenance, and repair of the City's water transmission and distribution system and related facilities. Duties include installing and repairing water mains and service lines, operating valves and hydrants, responding to service requests, assisting with leak detection and emergency repairs, and performing routine system inspections and maintenance. Incumbents will also assist with traffic control, trenching and excavation activities, equipment operation, and ensuring work is completed safely and in accordance with City standards and regulatory requirements.

Ideal candidates will bring experience or interest in water utility construction, distribution system maintenance, public works field operations, and demonstrate a proactive approach to learning technical skills, solving field problems, and working collaboratively as part of a crew. Candidates should be motivated to develop their knowledge of water distribution systems, safety practices, and applicable regulations while advancing within the Water Utility Worker career series.

If you are interested in making a difference in serving the public, take pride in maintaining critical infrastructure, and thrive in a collaborative, team-based environment, this is the opportunity for you.

This posting will remain open until September 13, 2026, or until 100 qualified applications are received, whichever is first.

Water Utility Worker I: This is the entry-level classification in the Water Utility Worker series. Initially under close supervision, incumbents learn to perform routine construction, maintenance, operation, and repair duties related to the City's water transmission and distribution systems and related equipment and facilities. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Water Utility Worker II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Water Utility Worker II: This is a fully qualified journey-level classification in the Water Utility Worker series. Positions at this level are distinguished from the Water Utility Worker I level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Water Utility Worker III in that the latter operates specialized equipment and vehicles and performs the most complex duties assigned.

Water Utility Worker Trainee: This is the entry-level classification in the Water Utility Worker series. This classification is for individuals with little to no relevant work experience in a water utility service. Individuals selected for this position will be hired under the classification Water Utility Worker Trainee. This is a trainee position to help jumpstart individuals with an interest in Distribution and/or Customer Service. Incumbents must qualify for promotion within 12 months of hire or be terminated.

The City of Glendora offers a trainee program designed to support motivated and service-oriented individuals seeking to establish a career in the water utility profession. Water Utility Worker Trainees receive on-the-job training, mentorship, and exposure to a variety of operational and field activities within the Public Works Department Water Division. This program is designed to build foundational skills in water distribution system operations, infrastructure maintenance, and customer service support. Successful trainees will gain valuable hands-on experience and be positioned for advancement within the Water Division. Individuals who are committed to public service, eager to learn, and motivated to develop technical skills in a team-oriented environment are encouraged to apply.

College level course work in water related subject matter highly desired.

Some of the typical duties of the Water Utility Worker Trainee/I/II include but are not limited to the following:

1. Performs semi-skilled and skilled duties related to the construction, installation, service, maintenance, and repair of existing and new water mains, services, pipelines, valves, hydrants, trench shoring and related services.
2. Cuts, fits, and lays water distribution pipes; inspects, tests, and operates valves, fittings, and related water distribution equipment; inspects water projects for leaks, decayed pipes, and spills.
3. Performs a full range of water meter maintenance duties; removes broken or older water meters; installs new water meters, meter boxes, and meter covers.
4. Keeps trucks stocked with equipment, supplies, and materials; sets up and tears down work zones; sets up traffic control including safety devices, signs, and barricades, and directs traffic around worksites; ensures safety of public and work crews.
5. Assists in performing Underground Service Alert (USA Dig-Alert) underground utility line locating; verifies all utilities are properly marked prior to excavation; assists in locating service lines, main water lines, and approximate site of leaks; assesses leaks and determines appropriate course of action; excavates concrete, pavement, and soil materials; makes necessary repairs to water lines and services; digs and backfills open trenches with appropriate material.
6. Operates a variety of light, medium, and heavy-duty equipment, such as skip loaders, dump trucks, backhoes, welding equipment, and other power-driven equipment; cleans and performs routine maintenance and repairs on equipment; uses jackhammers, shovels, compressors, and a variety of hand and power tools.
7. Performs a full range of maintenance and repair duties on water facilities including cleaning and flushing of water pipelines to ensure water quality as necessary.
8. Responds to after-hours emergencies and assists other staff or the public as needed in emergency or relief situations; performs on-call, stand by duty as needed.
9. Ensures valves and hydrants are in proper working condition; repairs fire hydrants and flow testing related equipment; performs tests as needed; assists in scheduling daily service and repair work.
10. Performs turn-ons and shutoffs; responds to water quality complaints, as necessary.
11. Maintains records of basic operation, maintenance, and work performed.
12. Assists in coordinating system shutdowns; assists with coordinating construction and repairs with customers, utility agencies, City departments, and underground service alert personnel; inspects installations of water facilities in new construction projects.
13. Assists water production and field customer service staff in related activities.
14. Performs other duties as assigned.

When assigned to Customer Service:

1. Performs a variety of semi-skilled work to inspect, troubleshoot, maintain, repair, remove, and replace radio read water meters, meter transmitter units, meter boxes, and related equipment; observes condition of meter or other unusual conditions relative to need for repair; maintains meters, boxes, lids, and landscape around meter boxes; installs water meters; replaces, activates, and deactivates meters and registers; ensures meters are transmitting accurate readings; reprograms meter registers.
2. Reviews meter readings to ensure readings are accurate and current; runs calculations to verify water usage and averages; observes, investigates, and reports high water consumption issues and water use violations to supervisory staff and customers; evaluates meter reading discrepancies and recommends resolution; records readings and maintains meter history logs and related records; submits water utilization information to water billing staff; inspects and tests meters, and performs meter repair and replacement work in the field.
3. Investigates and responds to customer complaints; checks for water leaks and broken meters; advises customers of water leaks on their properties; advises customers when an obstruction prevents reading of meter, and/or when service shut-offs may be required for maintenance purposes; turns on and turns off water supplies to properties; assists customers in resolving water volume and pressure problems; responds to inquiries related to water quality such as odor or color; performs emergency turn-ons; responds to "no water" complaints; notifies customers when service is to be shut off due to delinquent accounts; refers customers to the proper City personnel if additional information is requested.
4. Assists in the monitoring, compliance, and inspection of the City's backflow testing and cross connection control programs to ensure safe water and comply with California Health Department regulations; maintains records of backflow devices and testing performed; prepares and mails backflow testing forms to property owners; prepares follow-up correspondence and contacts property owners regarding their backflow testing compliance efforts; inputs backflow test