Quality Manager

Job Summary Plan coordinate and direct quality assurance program that ensures quality production of products consistent with established Quality Management System standards, customer, and Company requirements, as well as champions a continuous improvement system, processes and organization that aggressively reduces non-conforming materials. Supervisory Responsibility Manage all employees in the Quality Assurance department directly or indirectly through department supervisors. Responsible for the overall direction, coordination, and evaluation of the Quality Assurance department. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsible for interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Conduct employee development through challenging assignments, technical conferences, seminars and formal training. Process Management Monitor internal processes Coordination of SPC implementation and execution Reporting of operating discrepancies to the appropriate manager Ongoing training and certification of operations personnel as required Quality Management Maintain a compliant ISO/IATF 16949 Quality Management System The management representative for the Prescott Division Coordinates the quality activities that are required to support the ISO/IATF 16949 Quality Management System Establish and audit all quality procedures and system per ISO/IATF 16949 standards Report audit findings and system performances as required by the system Research and refine Quality Management Systems and procedures Vendor relations liaison Improve and strengthen vendor relations through facility audits Identification of vendor performance metrics and assist the tracking of vendor performance Facilitate the collection of data, analyze the Quality System Report and implement effective preventative and corrective actions with the support of manufacturing and engineering. Some tools include: In-process scrap and trend reports Returned material and DPPM levels Corrective Action / Preventative Action Report findings to management staff Maintain a working knowledge of government and industrial quality assurance codes and standards. Participate in Material Review Board Activities and Feasibility Review to meet Customer Specific Requirements as needed. Develop policies and procedures relating to the quality management system as appropriate. Lead Site Internal Auditor who issues Audit Reports and monitors corrective actions for closure from the Audit. Participate on the Company's Continuous Improvement Plan. Project Management Define projects that improve the quality of the product or the quality management system. Projects should be proactive and seek root cause solutions. Establish priority for projects with a customer driven focus. Customer Support and Problem Resolution Interface with customers to resolve quality problems or concerns. Take ownership of customer complaints and facilitate the completion of the necessary corrective actions. Approve and receive RMA's, and as needed, complete failure analysis to determine root cause. Schedule, prepare and participate in customer and third-party audits. Participate in customer visits (both internal and external). Safety Propose improvements to safety related operating procedures for production equipment, chemical handling and employee personal safety equipment. Regularly review work areas and examine tools/equipment to detect unsafe conditions or violations of safety rules. Evaluate processes for ergonomics, equipment guarding, and general safety to meet or exceed OSHA regulations. Ensure all Job Hazard Analysis are reviewed when changes are made to a process. Environmental Help coordinate the Quality functions of the Environmental Management System (EMS). Direct efforts of the Quality Department in ISO 14001 compliance. Minimum Qualifications ISO/IATF 16949 system management experience. Prefer ASQ Certified Quality title. Prior supervisory experience. Takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback. Experience working with mathematical calculations. Working knowledge of ISO 9001, IATF16949, AS9100 and ISO14000. PCB and IPC Standard Experience. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software; Manufacturing software; Spreadsheet Software, Word Processing and MiniTab software. Good oral and written communication skills. Able to analyze and collect data. Project Management - develops project plans. Technical Skills - strives to continuously build knowledge and skills. Customer service orientated. Able to work on a team and build team dynamics. Change Management - Develops workable implementation plans. Planning/Organizing - Prioritizes and plans work activities - uses time efficiently. Quality - Finds ways to improve and promote quality. Education and Experience Bachelor's degree (B. S.) from four-year College or university in engineering or related field; and a minimum of 5-7 years’ experience in a manufacturing environment working with quality programs. #J-18808-Ljbffr TCLAD