Sales Assistant

Why Join Lamons?

Lamons offers a collaborative work environment, competitive benefits, and opportunities for professional growth. Join a team committed to quality, innovation, and delivering exceptional service to our customers.

What We Offer

• Compensation: $21 per hour - $24.50 per hour based on experience
• Comprehensive benefits package
• 401(k) with company match
• Paid time off and company holidays
• Career growth opportunities
• Stable, full-time employment

Job Summary

The Sales Assistant provides administrative and operational support to the Branch and Sales team by processing customer orders, maintaining accurate records, preparing documentation, and assisting with day-to-day branch operations. This position helps ensure efficient order processing, inventory accuracy, customer satisfaction, and effective communication between customers and internal departments.

Job Duties and Responsibilities

• Processes customer orders in SyteLine by entering orders, verifying information, checking inventory availability, and generating reports to support daily operations.
• Prepares and processes sales and operational documentation, including NCRs, CARs, RMAs, credit memos, and daily return logs.
• Assists with month-end closing activities by verifying system information and preparing required reports prior to closing.
• Researches, adjusts, and reconciles inventory discrepancies, including cycle count variances and negative inventory balances.
• Assists with vendor and customer account reconciliations by processing cost adjustments, credit memos, and RMAs.
• Coordinates vendor invoices by submitting documentation for timely payment and responds to vendor payment inquiries.
• Supports the resolution of accounts receivable issues, including billing discrepancies and invoice validation.
• Maintains accurate customer records and other sales-related documentation within company systems.
• Generates standard SyteLine reports and performs routine system error processing.
• Maintains accurate electronic records by scanning and filing documents within the company's recordkeeping system.
• Maintains visitor logs, safety cards, and other documentation required for branch and visitor access.
• Schedules meetings and conference calls as requested.
• Responds to customer inquiries by providing general support and escalating issues to the appropriate department when necessary.
• Performs other duties as assigned by the Branch Manager.

Skills

• Proficient in Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong attention to detail with the ability to prioritize multiple tasks.
• Accurate data entry and keyboarding skills.
• Problem-solving and conflict resolution skills.
• Ability to maintain confidential information.
• Ability to learn and effectively use SyteLine ERP and other company systems.

Education

• Required: High school diploma, GED, or equivalent.
• Preferred: Associate's degree in Business Administration or a related field.

Work Experience

• Required: One (1) year of customer service, administrative support, or office experience, preferably in a manufacturing, industrial, or service environment.

Physical Requirements

• Must be able to communicate clearly and effectively.
• Must have visual acuity to review documents and enter data accurately.
• Must be able to occasionally lift and move office materials weighing up to 20 pounds.