Servers

JACKMONT HOSPITALITY INC

Job Description

PASSPORT BAR & GRILL // Store 5300
Baltimore/Washington International
Thurgood Marshall Airport
Concourse E, Space E-1
Baltimore, MD 21240

SERVERS

Role Purpose

Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks.

Key Responsibilities & Accountabilities

Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience
Build rapport. Ask questions to identify the experience the Guests wants.
Promptly and accurately takes food and beverage requests from Guests
Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests’ specifications
Learn TGIF menu and beverages, expertly recommends and upsells on items
ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
Following all relevant brand standards for service
Accurately rings all orders into the POS system

Qualification Requirements

Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs.
Must be able to hear well amongst loud background noise
Must be dressed neatly and well groomed in company approved uniform at all times
Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
Must be able to calmly respond to angry Guests and notify a Manager
Must be able to read and write notes to hearing impaired Guests
Must be able to read menus to sight-impaired Guests
Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
Must be able to pass the 10 year federal background check (TSA)

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Vacancy posted 3 days ago

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