Manager, Mortgage Operations

Job Description As a Manager of Mortgage Operations, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. Responsibilities Interview, train, evaluate, coach, and motivate staff. Ensure staff are trained on policies, procedures, guidelines, and underwriters. Work with management in setting & monitoring effective performance goals, ensuring quality member service, loan production standards and loan quality standards are maintained at all times. Manage all operations pipeline, ensuring accurate and timely follow‑up. Resolve member service and loan issues. Review loans that are escalated by sales or operations staff. Maintain current working knowledge of all loan products, procedures, systems, regulations, etc., to ensure compliance with regulatory agency requirements and industry trends, and make recommendations to department processes and procedures as needed. Direct the development and implementation of training courses and oversee curriculum so it remains current and meets the ongoing needs of the operations staff. Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures. Qualifications Minimum 5 years of experience in a mortgage‑banking capacity to include underwriting, closing and/or post‑closing leadership of staff. Minimum 2 years in a supervisory/management position. Thorough #J-18808-Ljbffr Achieve