Associate Loan Management

This position is responsible for maintaining and servicing a loan portfolio that requires direct client interaction (borrowers and lenders) and internal stakeholders. The role requires excellent communication skills and a sense of urgency in completing initiatives and requests critical to the health of the business. The position ensures the timely and accurate execution of loan servicing and maintenance activity with an emphasis on analyzing calculations such as loan and fee accruals. This includes scheduled activity such as processing interest, principal, fee payments, and unscheduled activities like advances and loan payoff requests. Responsibilities Satisfy client expectations by ensuring requirements in the servicing agreement and loan documents are executed timely and accurately; raise issues to VPs where appropriate. Support completion of loan management functions such as payments, payoff requests, line advances, disbursements, file maintenance requests, recording and satisfaction of loan documents, loan collateral administration, QC of newly onboarded loan records, submission of modifications and extension requests, customer requests for information and research. Maintain and demonstrate proficiency with core loan servicing applications. Complete and validate end‑of‑day work to minimize funding delays and other negative impacts with clients to maintain compliance with established loan and servicing agreements. Review loan documents including mortgages, deeds of trust, loan agreements, commitment letters and servicing agreements, and collaborate with the Vice President when guidance is required to resolve issues and ensure consistent and compliant service delivery. Perform tasks in accordance with documented processes and procedures, comply with loan and client level contractual requirements, adhere to internal control requirements / audit standards, and ensure completion in accordance with stated service levels and regulatory requirements. Support and adhere to departmental goals by following established procedures and internal standards. Escalate potential risks, control weaknesses or process‑related issues directly to the Vice President to ensure timely and effective resolution. Perform tasks as outlined in control frameworks across loan management functions to ensure accuracy, compliance, and operational integrity. Escalate non‑compliant issues to Supervisor and/or other loan management leadership through detailed verbal and written communication and support the Vice President with root‑cause analysis. Identify potential areas for improvement by escalating inefficient or unclear processes and/or procedures to Loan Management Leadership for review. Participate in the adoption of process enhancements and change‑management initiatives supporting operational efficiencies as directed by senior management. Support business continuity framework designed by leadership to ensure uninterrupted and compliant operations in the event of unplanned absence or other business disruption. Complete loan management specific training and required training hours outlined for all loan management personnel in a timely manner. Work collaboratively with various departments to ensure project alignment and timely deliverables. Serve as the initial point of contact for borrower related items. Other activities may be assigned by the manager. Qualifications Associate degree with preferred field of study in real estate, finance/accounting, business or an equivalent combination of education and experience. Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent. Ability to work effectively in a team environment and foster collaboration while balancing team goals and individual responsibilities. Excellent written and verbal communication skills; ability to collaborate with peers and management in a clear and concise manner. Strong analytical and critical thinking skills with the ability to identify and resolve issues. Ability to perform in a fast‑paced, high‑volume, deadline‑driven environment by leveraging organizational skills, prioritizing tasks and paying close attention to detail. Ability to navigate new software applications, learn new processes on various technology platforms and perform occasional testing for new technology deployments. Proficient with Microsoft Office Suite including Word, Excel, Outlook, etc. Compensation and Benefits Annual base salary range: $67,000.00 – $85,000.00. Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Certain positions may also be eligible to receive a discretionary bonus as determined by bonus program guidelines and senior management approval. We offer paid time off and paid holidays, medical, dental, vision, life, disability insurance, and 401K; all full‑time employees are eligible for these benefit plans in accordance with applicable plan terms. Equal Opportunity Employer SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr SitusAMC Holdings Corporation