Director of Operations - P&S and Options

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Position Summary We are seeking an experienced and strategic leader to oversee our Global Trade Support Operations. This role is responsible for managing the day-to-day support of global trading activities across Equity, Fixed Income, and Options markets while ensuring operational excellence, regulatory compliance, risk management, and exceptional client service. The successful candidate will drive continuous process improvement, lead a high-performing global team, and partner with internal stakeholders to enhance operational efficiency and scalability. Key Responsibilities Lead the Global Trade Support Operations function supporting Equity, Fixed Income, and Options trading activities across global markets. Oversee daily and weekly Options expiration processing, including monthly Saturday expirations, ensuring timely and accurate execution. Review daily operational exception volumes, prioritize issues, and drive timely resolution through appropriate escalation and follow-up. Evaluate and enhance the Operational Risk Framework to ensure effective controls, regulatory compliance, and risk mitigation. Manage day-to-day client relationships, ensuring service level agreements (SLAs) are consistently achieved and client expectations are exceeded. Monitor key performance indicators (KPIs) and operational metrics, providing monthly trend analysis and actionable recommendations to senior management. Analyze staffing models, workload drivers, and operational performance to optimize resource allocation and improve productivity. Identify and implement operational efficiencies by leveraging technology, automation, and industry best practices. Oversee operational business continuity planning, ensuring procedures and documentation remain current, comprehensive, and aligned with organizational standards. Develop, implement, and maintain Written Supervisory Procedures (WSPs) across the global operations team to support governance, compliance, and consistent execution. Foster a culture of accountability, continuous improvement, collaboration, and operational excellence across a geographically dispersed team. Qualifications Bachelor’s degree in Finance, Business Administration, Economics, or a related field; advanced degree preferred. Significant experience leading global trade support or securities operations within the financial services industry. Strong knowledge of Equity, Fixed Income, Options, and post-trade operational processes. Demonstrated experience in operational risk management, regulatory compliance, and supervisory control frameworks. Proven ability to lead global teams and manage complex operational environments. Strong analytical skills with experience developing and interpreting operational metrics and performance trends. Experience driving process improvements, workflow optimization, and technology-enabled operational efficiencies. Exceptional client relationship management, communication, and stakeholder management skills. Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment. Preferred Skills Knowledge of global securities markets and settlement practices. Experience implementing automation initiatives and operational transformation projects. Strong leadership, coaching, and change management capabilities. Ability to influence cross-functional partners and drive strategic initiatives across global organizations. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500 Index, employing over 15,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program. #J-18808-Ljbffr Broadridge Financial Solutions