Operations Supervisor

Company Description At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Job Details Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401(k), company‑paid Long Term Disability, and tuition reimbursement. Duties And Responsibilities / Essential Functions Work with Technicians to prepare and effectively communicate repair quotes. Supervise equipment delivered to maintain quality control. Maintain an adequate and appropriate supply of repair parts. Purchase special parts only as needed and on the most cost efficient basis. Perform accurate physical inventory as required by the company, utilizing systems and procedures. Ensure all orders are worked within the 7‑day compliance standard (Prior to RTP, after released to purchase). Monitor CSR queries for compliance; schedule delivery dates and posting are current. Execute all returns and credits in a timely manner to insure integrity of in‑shop numbers and NSM’s ability to obtain credits from vendors for unneeded parts/chairs. Monitor navigation systems to identify delays or inefficiencies in routing. Review the Branch Operating Report daily. Assure CSRs and Technicians are providing compassionate and positive interaction to customers. Resolve customer concerns and complaints constructively, serving as an intermediary between customer concerns and company needs. Immediately investigate and resolve client problems concerning equipment requiring service, working to obtain responsiveness and record status in the system. Receive, investigate, and respond quickly and professionally to all customer inquiries regarding shipments, products, deliveries and complaints. Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. Provide skillful handling of grieving, upset or difficult customers. Work proactively with patients/clients to solve a variety of problems, acting as a company field representative. Comply with all company policies and current government regulations and professional standards respecting patient care, including those of accrediting organizations. Have familiarity with service requirements of each piece of equipment provided or owned by the company. Create, submit and maintain proper paperwork for warranty work. When dealing directly with customers, execute proper hand‑washing techniques between patients and utilize universal precautions. Maintain or assist with maintaining appropriate storage of dirty and clean equipment. Place items back in stock on a daily basis. Serve as liaison between the team and the rest of the company, facilitating better communication. Organize and manage effective team meetings. Coordinate paperwork, workflow, and scheduled appointments for the service department, while providing outstanding and efficient service to customers. Work with manager to assure the department is functioning effectively. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands repetitively to operate standard office equipment, and frequently reach with hands and arms. Required Education, Experience & Competencies High School Diploma or equivalency required. Knowledge of equipment. Knowledge of medical billing. Organizational, problem‑solving and time‑management skills. Ability to multitask while maintaining accuracy and attention to detail. Ability to work independently and in a team environment. Previous HME or DME experience is preferred. Experience as a team lead or supervisor. Experience with distribution and scheduling. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c). #J-18808-Ljbffr