Overnight Ambassador - Security & Ops Lead (Full Time)

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, the sea, the mountains and the redwoods all converge, you find a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries, and you’re enveloped by the same inspiration to discover, (dis)connect and create.

The Overnight Ambassador is responsible for ensuring the safety, security, and cleanliness of the resort during overnight hours. This role acts as the main overnight point of contact for guests and colleagues, helping oversee the overnight cleaning team and overnight auditor to ensure the resort remains in excellent condition through the night. While not a manager, this position provides guidance and support to overnight staff, responds to issues and emergencies, and keeps operations running smoothly.

This role combines light security work, guest service, and some housekeeping tasks. The Overnight Ambassador may cover Night Audit shifts when needed and may provide rides for guests or colleagues within the property or nearby. A valid driver’s license is required.

Key Responsibilities

• Serve as the main overnight contact for guests and colleagues, responding to questions, concerns, and incidents promptly and professionally
• Monitor and patrol resort grounds to ensure the safety and security of guests, staff, and property
• Oversee the overnight cleaning team and overnight auditor, providing support to ensure public spaces stay clean and operations stay on track
• De-escalate guest or colleague issues, respond to injuries or incidents, and communicate with other departments when necessary
• Conduct routine checks of entry points and secure all areas as needed
• Document and report any suspicious activity, safety concerns, or incidents clearly and promptly
• Perform light cleaning tasks such as sweeping, mopping, dusting, and emptying trash in public areas
• Report maintenance issues for prompt repair
• Cover Night Audit shifts when required, completing reports and tasks accurately
• Provide safe transportation for guests or colleagues when needed

Wage: The hourly wage range for this position is $26 to $30. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factor including experience, and training levels.

Shift: 11pm to 7am

Hyatt is proud to offer exceptional benefits, which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, 401K with company match after 30 days of employment

Ventana Big Sur colleagues enjoy

• Paid meal breaks
• Gas stipend for qualified candidates
• Complimentary daily meal

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Ability to work independently and make good decisions under pressure
• Previous experience in security, housekeeping, front desk, or overnight operations preferred
• Comfortable providing direction and support to overnight cleaning staff and auditor
• Strong attention to detail with the ability to multitask
• Excellent communication and customer service skills
• Calm and professional demeanor in stressful or emergency situations
• Valid driver’s license and clean driving record
• Physical ability to lift up to 50 pounds and stand or walk for long periods
• Availability to work overnight shifts, weekends, and holidays
• Must possess and maintain a valid driver's license with a clean driving record