Personal Lines Account Manager

Personal Lines Account Manager

Media, PA

Patriot Growth Insurance Services

Remote

Full-Time

Why This Role Matters

As a Personal Lines Account Manager, you'll be a trusted resource for clients throughout the policy lifecycle, helping them navigate coverage needs, service requests, renewals, and policy changes with confidence. Your expertise and responsiveness will play a key role in strengthening client relationships, supporting retention, and ensuring every interaction reflects the high level of service clients expect. In this role, you'll manage a personal lines book of business while partnering with clients, carriers, and internal team members to deliver accurate, timely support. You'll leverage agency systems, carrier platforms, and your insurance knowledge to help clients protect what matters most while supporting the continued growth and success of the agency.

How You'll Make an Impact

• Manage and service a portfolio of personal lines accounts while delivering responsive, high-quality client support.
• Review new business and renewal policies for accuracy and coordinate corrections to ensure proper coverage and documentation.
• Process endorsements, policy changes, billing inquiries, and service transactions with precision and efficiency.
• Build strong relationships with clients, carriers, and colleagues that contribute to long-term retention and client satisfaction.
• Market new and renewal business by evaluating carrier options, comparing coverage solutions, and supporting placement strategies.
• Guide clients through claim-related questions and connect them with appropriate carrier resources throughout the claims process.

Who You Are

• Client-focused and committed to delivering exceptional service with professionalism and empathy.
• Organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
• A strong communicator who builds trust through clear, responsive interactions.
• Comfortable working independently while collaborating with team members and carrier partners.
• Proactive in identifying solutions, resolving issues, and following through on client needs.
• Technically proficient and eager to stay current on carrier updates, insurance products, and industry best practices.
• Adaptable and dependable in a remote work environment.

What You Bring

Day One:

• Active Pennsylvania Property & Casualty insurance license.
• Associate degree.
• Strong knowledge of personal lines insurance products, coverages, rating practices, policy servicing, and carrier procedures.
• Experience using Microsoft Office Suite and carrier online platforms.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to work independently, manage competing priorities, and maintain a high level of client service.

Valuable Additions:

• 2+ years of personal lines insurance experience.
• Experience with the EPIC agency management system.
• Experience marketing new and renewal business, including carrier selection and coverage analysis.
• Comparative rating and technical insurance expertise.
• Demonstrated success building strong relationships with clients, carriers, and internal partners.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them. Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at Pay Range: Posted below* *Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$55,000 - $75,000 USD