IT Tech Specialist I

Qualifications: High School Diploma or GED, Relevant Certifications such as Microsoft/CompTIA and Cisco, Experience with Windows XP, Vista, Mac OSX, Windows Server Products and/ or Apple Operating Systems

Reports to: Director of Technology

Performance Responsibilities:

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute reports of progress to senior leadership.
• Maintain client databases with up to date solutions and clear record of activities.
• Explain and document technical issues in a clear way to clients.
• Use call logging system to accurately record telephone requests.

Terms of Employment: Number of calendar days and compensation based on approved salary scale and employee work calendars

Evaluation: Evaluation by Director of Technology in accordance with BOE policy


Physical Demands:

• Normal demands as required by performance responsibilities.