Human Resources Assistant, Front Desk Liaison

Mission Statement: Inspired by the Franciscan Values of compassion, dignity and respect, we support individuals with diverse and unique abilities to achieve their highest quality of life, personal growth and spiritual awareness..

Summary: The Human Resources Assistant, Front Desk Liaison supports HR operations and serves as the front desk liaison. Primary responsibilities include talent acquisition, HRIS and record management, training logistics, switchboard/front desk coverage, and general HR administrative tasks to ensure efficient department operations.

Essential Duties and Responsibilities: include the following. Other duties may be assigned

• Assists in recruitment efforts including phone screens, maintaining accurate records in the ATS, coordinating in person interviews, running necessary background checks, and scheduling physicals.

• Maintains Human Resource Information System (HRIS) including, but not limited to, entering new hires, updating employee information, and setting up some payroll deductions.

• Provide HRIS system support including, but not limited to, researching and resolving issues, unexpected results or process flaws and recommend solutions or alternate methods to meet business needs.

• Write, maintain, and support a variety of reports or queries utilizing appropriate reporting tools. Assist in development of standard reports. Maintain data integrity in HRIS by running queries and analyzing data.

• Completes employment and wage verifications.

• Provides coverage at the switchboard receiving visitors and phone calls, checking them in, and properly directing that traffic.

• Maintaining accurate employee files and completing audits to ensure their integrity

• Answers employee questions and responds to employee requests.

• Assists in the development and implementation of policies.

• Participates in organizational committees and meetings as appropriate.

• Participates in developing department goals and objectives.

• Supports the strategic planning process and may assist in developing the initiatives to achieve the overall mission and vision of the organization.

• Performs other duties as assigned.

Requirements

Required Competencies:

• Understanding of and adherence to all St. Coletta of WI policies and procedures

• Demonstrates adherence to St. Coletta’s Code of Conduct, Franciscan and Business Values at all times

• Excellent knowledge of computer systems and required software programs

• Ability to maintain strict confidentiality

• Capable of working independently with minimal direction

• Demonstrates excellent written and verbal communication skills

• Ability to establish and expertly manage professional and interpersonal relationships with all members of the organization and external stakeholders

• Is open and receptive to new ideas and constructive feedback

• Demonstrates excellent problem-solving and creative-thinking skills

• Demonstrates excellent organizational skills and ability to manage multiple projects while meeting deadlines

• Ability to research solutions or information regarding technical issues

• Ability to learn and support new and quickly-changing technologies

• Basic knowledge of employee benefit provisions and regulations and employment laws and regulations

• Demonstrates excellent organizational skills and ability to manage multiple projects while meeting deadlines.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate’s degree in Human Resource Management or related field, plus one to two years of HR experience or an equivalent combination of training and experience. Bachelor’s degree in Human Resource Management and prior experience with an HRIS database preferred.

Language Skills: Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information one-on-one and in front of groups.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to analyze and interpret data.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to identify and resolve complex problems in a timely manner. Ability to gather and analyze information.

Computer Skills: Ability to use Microsoft Office Suite, HRIS and other computer programs.

Certificates, Licenses, Registrations: A valid driver's license with a past driving record that meets the standards set forth by the organization and valid vehicle insurance is required. Ability to complete and maintain all required training in accordance with organizational, County, State, and Federal regulations. PHR or SHRM certification preferred.

Driving Requirements: This position requires that an employee is able to drive for work purposes and must maintain a valid driver’s license with a driving record that meets the standards set forth by the organization. This position may also require the use of the employee’s personal vehicle.

Other Skills and Abilities: Ability to maintain confidentiality, prioritize and plan work activities, use time efficiently, demonstrate accuracy and thoroughness, and deal with frequent change, delays or unexpected events. Strong project management, interpersonal, and creative problem solving skills.

Ability to work under pressure and meet established goals and objectives. Ability to foster positive relationships with employees at all levels within the organization.

Other Qualifications: Experience in the Human Services industry preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.