Community Congregate Site Coordinator (Dove Springs)

Congregate Site Coordinator

The Congregate Site Coordinator is responsible for the daily operations and programming of assigned congregate meal sites. This role ensures a welcoming, safe, and engaging environment for clients, coordinates meal service logistics, and fosters community through activities and volunteer engagement. The Coordinator serves as the primary liaison between Meals on Wheels Central Texas and site participants, volunteers, and partners.

Pick up meals from: upRising - a church without walls, 8601 S 1st St, Austin, TX 78748

Congregate Dove Springs location is: 5801 Ainez Dr Austin, TX 78744

Qualifications

• High school diploma or GED preferred
• 2+ years of experience in program coordination, customer service, or community engagement
• Experience working with older adults or in a social services setting preferred
• Strong organizational and interpersonal skills
• Ability to manage multiple tasks and work independently
• Proficiency in Microsoft Office and data entry systems
• Commitment to the mission, vision, and values of Meals on Wheels Central Texas
• Bilingual English and Spanish preferred but not required
• Valid Texas driver's license, auto insurance, reliable transportation, and insurable under MOWCTX insurance policies

Key Responsibilities

• Oversee daily operations of assigned congregate meal sites, ensuring compliance with safety and health regulations
• Coordinate meal delivery, setup, and service in collaboration with kitchen and delivery teams
• Engage with clients to foster a welcoming and inclusive environment
• Plan and facilitate social, educational, and wellness activities for site participants
• Recruit, train, and supervise volunteers to support meal service and programming
• Promote volunteer engagement and retention through recognition and feedback
• Maintain accurate records of attendance, meal counts, and volunteer hours
• Serve as liaison with community partners, vendors, and internal departments
• Monitor site inventory and request supplies as needed
• Respond to client concerns and escalate issues appropriately
• Support data collection and reporting for program evaluation and compliance

Workplace Environment and Physical Demands

• This role may consistently work in an office, field, or service setting
• Requires regular use of computers and standard equipment, and communication via phone, email, and in-person is essential
• Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 3550 pounds

Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and/or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.