OnSite Specialist - Durham, NC

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
• Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.

What you will need:

Preferred Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

The pay rate is $/hour. This role includes a comprehensive benefits package as part of our total rewards to support you. Join us to build skills and grow your career.

Position summary:   

• Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. 
• Essential duties & responsibilities: (detailed description) 
• Provides clinical surgical support by managing all relevant equipment. 
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. 
• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. 
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. 
• Maintains knowledge base of equipment and disposable products through Stryker education training programs. 
• Provide physicians and OR personnel with information on new and current products.
• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. 
• Accurately records and reports all surgical procedure information. 
• Adheres to all Stryker and medical facility policies, standards and procedures. 
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment. 
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. 
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. 
  • Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) 

Education & special trainings:  

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. 
• Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal 

Qualifications & experience:  

• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. 
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. 
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. 
• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) 
• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. 
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel. 

Physical & mental requirements:   

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time. 
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively. 
• Must be able to explain and generate detailed guidelines and procedures. 

Scope of Work Summary (Operating Room Support):  

The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. 

Core Responsibilities:  

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference. 
• Confirm equipment functionality and image routing prior to each procedure. 
• Adjust camera, monitor, and device settings intraoperatively. 
• Provide immediate troubleshooting of endoscopy and integration systems. 
• Manage post-procedure breakdown and staging of all Stryker equipment. 
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance. 
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products. 
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable). 

Qualifications:  

• Experience in OR technical support or surgical services. 
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.). 
• Excellent communication and troubleshooting skills. 

Pay rate will not be below any applicable local minimum wage rates.

US5 : $22.66 - $30.66 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.