Enrollment Services Specialist II (Multiple Vacancies)

About Us Georgia Tech prides itself on its technological resources, collaborations, high‑quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work‑life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top‑ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top‑ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech’s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation’s top 20 universities for research and development spending and No. 1 among institutions without a medical school. Department Information The Office of Graduate Education is seeking an Enrollment Services Specialist II to support graduate admissions and enrollment services. As a critical member of Georgia Tech’s graduate enrollment management team, this role helps recruit and enroll a highly qualified and diverse applicant pool across the Institute’s colleges and campuses. The successful candidate will support the review and processing of more than 40,000 graduate applications annually, maintain admissions records, review academic credentials and supporting documentation, assist applicants and graduate programs, and collaborate with campus partners to ensure accurate, efficient, and policy‑compliant admissions operations. Job Summary This position executes technical validation, verification, and compliance auditing of domestic and international academic credentials with the graduate enrollment pipeline. It administers data workflows across admissions CRM and student information systems, reconciles applicant and student records, maps global education frameworks to institutional equivalency standards, serves as a functional liaison to campus partners on admissions policies and procedures, resolves workflow bottlenecks, and supports data‑driven recruitment and yield initiatives. This role advises and counsel admissions staff and is not a supervisory position. Responsibilities Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data, processing required documents, and running reports and queries to support decision‑making and daily operations. Participate in key recruitment and yield initiatives, representing the Institute and providing high‑quality support to prospects, applicants, students, and campus stakeholders to advance strategic enrollment goals. Manage multi‑channel communications (phone, email, ticketing system), executing resolution protocols for inquiries from prospects, applicants, students, and graduate programs, and campus departments to ensure operational accuracy and service standards. Deliver technical guidance regarding applicant completion criteria, document submission workflows for enrollment, and interpretation of institutional admissions requirements. Coordinate with admissions managers and technical staff on system issues and process improvements. Perform other duties as assigned. Educational Requirements High school diploma, GED Certificate or Vocational School Diploma. Experience Required: Two to three years of job‑related experience. Preferred: Three to five years of job‑related experience and one year of higher education experience. Preferred Qualifications Associate’s degree or Bachelor’s degree. Experience with admissions and enrollment management software (e.g., Slate), admissions, and transcript/credential evaluation experience. Preferred proficiency in higher education enterprise systems (e.g., Slate CRM, Banner SIS) and document imaging platforms. Knowledge, Skills, & Abilities Competency in domestic and international academic credential evaluation and transcript authentication. Knowledge of enrollment management frameworks, lifecycle workflows, and yield optimization strategies. Ability to rapidly cross‑train and deploy emerging institutional software and specialized technical tools. Advanced technical communication skills for multi‑stakeholder cross‑functional coordination. Service delivery metrics management within an academic operations infrastructure. Other Information This position does not have any financial responsibilities, does not require driving, travel, security clearance, or a purchasing card. It is not considered a position of trust. Location & Compensation Atlanta, GA. Anticipated hourly range of $17.09 to $23.00. Background Check A successful candidate must be able to pass a background check. Please visit Equal Employment Opportunity The Georgia Institute of Technology is an Equal Employment Opportunity Employer. We are committed to maintaining a fair and respectful environment for all. Georgia Tech provides equal opportunity to all faculty, staff, students, and other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. #J-18808-Ljbffr Georgia Institute of Technology