Enrollment Services Specialist

Enrollment Services Specialist – Undergraduate Admissions Georgia State University, a leading public research university in Atlanta, welcomes applicants to the Clarkston Perimeter College campus. Enrollment Services Specialist serves as the first point of contact for walk‑ins to the Office of Undergraduate Admissions. The position delivers exemplary customer service to prospective students, admitted students, current students, parents, visitors, and constituents in person, over the phone and via email. Strong troubleshooting and independent judgment are required to interpret Office, University, and Board of Regents policies relevant to admissions. What will you be doing? Sustain counseling prospective students and applicants on admissions requirements and procedures for Perimeter College and Georgia State University. Act as liaison to other campus departments to provide outstanding customer service. Advise, investigate, problem‑solve, and resolve questions and issues from prospective and admitted students, parents and the public about admissions policies and procedures using Banner and Slate. Update and process records in Banner and Slate. Provide general information on Admissions, Financial Aid, Enrollment Services, and Housing and refer individuals to the appropriate offices. Assist the processing team during peak periods with reactivations, lawful presence hold removals, supplemental credits from transcripts, and other forms. Participate in open house, new orientation, Move on When Ready and Success Academy programs. Assist with student recruitment and yield events at the Perimeter College or Atlanta campus as required. Provide campus coverage at other locations and deliver campus tours and presentations as needed. Other duties as assigned. Benefits Health, dental, vision, and tuition assistance. Retirement and other benefits. Professional development opportunities and mentorship. Dynamic, growing work environment. Qualifications Minimum Hiring Qualifications Bachelor's degree and two years of related experience, or a combination of education and related experience. Preferred Hiring Qualifications Strong communication, interpersonal, and organizational skills, both oral and written. Excellent customer service and problem‑solving skills. Thorough knowledge of admissions and experience interpreting policies for the university community. Ability to work effectively with diverse constituencies in a fast‑paced professional environment. Knowledge of Banner and Slate. Employment Details Location: Clarkston Campus Shift: Monday–Friday, 8:30 AM–5:15 PM Salary: $43,100 Pay Grade: 16 FLSA Status: Non‑Exempt Job Type: Full Time (Benefits Eligible) Equal Employment Opportunity: Georgia State University is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. A comprehensive background check will be required. #J-18808-Ljbffr