Residential Engagement Coordinator

Job Description

Job Description

Want to make an impact? I Am Boundless is hiring a Residential Engagement Coordinator! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

Benefits – Why Join Boundless?

Financial & Retirement

• 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment – Immediately 100% Vested
• Annual Increases

Paid Time Off

• 5 Weeks of Paid Time Off
• 8 Paid Holidays

Health & Wellness

• Medical Insurance
• Flexible Benefit Options Including Dental, Vision and Wellness Support
• Flexible Spending Account (FSA) 
• Dependent Care Account (DCA) 
• Life Insurance & Supplemental Life Insurance
• Disability Insurance

Professional Support

• Tuition Discount Opportunities with Schools like Capella University & Franklin University
• A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
• Paid Training & Development Opportunities

Perks & Discounts

• Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal
• Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
• Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly)

What You’ll Do:

As a Residential Engagement Coordinator, you’ll play a meaningful role in the coordination, workflow, and documentation for admissions and discharges for residential treatment programs to support smooth transitions for those served. The coordinator engages professionally with individuals, guardians, team members, and external partners, with a focus on customer satisfaction and quality care. This role ensures all systems are in place to process admissions in a timely manner, and facilitates the admission processes, including gathering collateral and admission documentation; coordinating with guardians, providers, and external partners; facilitating and monitoring adherence to program admission requirements. The coordinator acts as a subject matter expert on the admission and discharge processes for residential treatment programs at I Am Boundless. This position will collaborate closely with program and clinical staff, quality and compliance departments, external partners payers, and regulatory bodies to support quality initiatives, processes, and promote adherence to accreditation, regulatory, and organizational standards and guidelines.  The coordinator follows all IAB policies and procedures and maintains relevant regulatory requirements regarding the admission and discharge of individuals served.    

Minimum Qualifications:

• Bachelor’s degree in psychology, social work, education, or other human services related field preferred.
• Two or more years of experience in a residential or inpatient facility, or working in intellectual/developmental disabilities or behavioral health services, preferably working with individuals with co-occurring IDD/behavioral health conditions.  
• Strong knowledge of ICFIID standards and regulations. 
• Two or more years of experience with compliance and quality initiatives preferred. 
• Working knowledge of local, state, and federal rules and regulations for services for behavioral health, developmental disability, and autism services; preference given to those with knowledge of ICF or PRTF regulations.  
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.  
• Ability to work independently and as part of a team.
• Ability to manage time effectively with strong skills in prioritizing workload, follow through, and handling several tasks simultaneously to ensure strict timelines are met.
• Ability to communicate effectively through verbal and written mediums.  
• Must have reliable transportation. Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles; proof of car insurance; insurable driving record (five points or fewer).  

Ready to make a difference? Apply today and join a company where you can realize your Boundless potential! 

All candidates selected to undergo the pre-employment process will be required to complete a background check, drug screen, and health screen, as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law