System Administrator

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation.We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense ofteamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded.The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer. System Administrator Responsibilities and Duties Administer, maintain, monitor, and support enterprise systems and infrastructure supporting Operations and Sustainment activities. Provide operational support for geospatial platforms and applications, including ESRI, MapView, CFATS, and supporting GIS technology stacks. Install, configure, patch, upgrade, and maintain operating systems, middleware, application servers, and enterprise software. Monitor system health, performance, availability, and capacity to ensure reliable and continuous operations. Troubleshoot and resolve hardware, software, application, and system integration issues. Perform routine maintenance activities, including system updates, patch deployment, backup validation, and configuration management. Support administration of GIS environments, geospatial databases, map services, and web-based mapping applications. Manage user accounts, permissions, and access controls in accordance with organizational security policies and procedures. Coordinate system changes, upgrades, and releases to minimize operational disruptions. Support disaster recovery, backup, and continuity of operations activities. Perform root cause analysis for system outages, performance degradation, and operational incidents. Develop and maintain system documentation, configuration baselines, operational procedures, and support guides. Collaborate with developers, engineers, database administrators, and cybersecurity teams to support system enhancements and operational improvements. Support implementation of cybersecurity requirements, vulnerability remediation, and compliance initiatives. Monitor and maintain system logs, alerts, and operational dashboards to identify issues and improve service delivery. Support cloud-hosted and on-premises environments as required by customer operations. Participate in incident management, problem management, and change management processes. Provide technical assistance and guidance to system users, administrators, and support personnel. Assist in supervising junior administrators, support staff, and contractors performing operational activities. Support continuous improvement initiatives focused on operational efficiency, system reliability, and customer satisfaction. Basic Qualifications Associate’s Degree or Technical Certification in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline. Bachelor’s Degree preferred. Minimum of three (3) years of experience administering and supporting IT systems, applications, or infrastructure. Experience providing operational support and sustainment for enterprise technology environments. Experience with system administration activities, including software installation, patch management, account administration, and system monitoring. Familiarity with ESRI technologies, GIS platforms, geospatial applications, and supporting infrastructure. Experience supporting MapView, CFATS, or other mission-support platforms preferred. Knowledge of Windows and/or Linux operating systems and associated system administration functions. Experience troubleshooting infrastructure, application, and system performance issues. Demonstrated experience providing technical guidance or supervising technical personnel. Familiarity with IT service management processes, including incident, problem, and change management. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a team-oriented environment. Ability to obtain and maintain a DHS Suitability determination, Public Trust, Secret, or higher security clearance as required by the contract. Preferred Qualifications Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) operational environments. Experience administering ESRI ArcGIS Enterprise, ArcGIS Server, ArcGIS Portal, ArcGIS Online, or related GIS technologies. Experience supporting geospatial databases such as SQL Server, Oracle, PostgreSQL/PostGIS, or similar platforms. Familiarity with map services, geospatial data publishing, and GIS application sustainment. Experience supporting cloud environments including AWS or Microsoft Azure. Knowledge of cybersecurity best practices, vulnerability remediation, and system hardening requirements. Experience with automated monitoring, scripting, and operational reporting tools. Familiarity with ITIL-based service management practices. Relevant certifications such as CompTIA Security+, Network+, Linux+, Microsoft Certified, AWS Cloud Practitioner, GISP, Esri Technical Certification, or equivalent. 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