Registration Coordinator

Job Summary The Registration Coordinator is responsible for assisting with registration and registration-related administrative processes and maintaining the high standard of MJCCA’s customer service. This role works closely with multiple departments – including programming, accounting, and information systems – to troubleshoot any issues that may arise both internally with staff and externally with members and program participants. The position is full-time, 40 hours per week, occasionally requiring weekend hours. The ideal candidate has strong critical-thinking skills, picks up new software and complex processes quickly, and is comfortable with multi-tasking. This individual is detail-oriented, dependable, highly proficient with computers, and is a pro at customer service. Responsibilities Work closely with programmers and ensure that both program information and registrations are entered accurately into/processed in the CRM. Maintain accurate program information, updating as requested by programmers and marketing. Process payments for registrations (online, cash, and checks) and communicate outstanding balances and payment plans to participants as necessary. Manage changes to program registrations, including proration, discounts, and financial assistance. Handle all participants’ personal and financial information with the highest level of confidentiality. Communicate changes, issues, or requests to the appropriate internal department. Work with the accounting department to ensure financial information is properly tracked and documented. Assist members and participants with navigating the community website to register themselves for programs online. Respond to all emails, phone calls, and other requests within one business day. Take on projects as assigned. Qualifications Proficient in Microsoft Office applications (PowerPoint, Word, Excel, Outlook). Excellent customer service skills. Proficient with computers. Strong analytical skills. Adaptable. Detail‑oriented. Team player. Effective communicator – both written and verbal. Ability to take direction well and work within a fast‑paced, high intensity office environment. Highly organized with the ability to multi‑task and prioritize different projects at one time. Professional and courteous demeanor. Experience with data management software or content management systems is a plus. #J-18808-Ljbffr