Registration Coordinator

JOB SUMMARY:

The Registration Coordinator is responsible for assisting with registration and registration-related administrative processes and maintaining the high standard of MJCCA's customer service. This role works closely with multiple departments - including programming, accounting, and information systems - to troubleshoot any issues that may arise both internally with staff and externally with members and program participants. The position is full-time, 40 hours per week, occasionally requiring weekend hours.

The ideal candidate has strong critical thinking skills, picks up new software and complex processes quickly, and is comfortable with multi-tasking. This individual is detail oriented, dependable, highly proficient with computers, and is a pro at customer service.


FUNCTIONS:

• Work closely with programmers and ensure that both program information and registrations are entered accurately into/processed in our CRM.
• Maintain accurate program information, updating as requested by programmers and marketing.
• Process payments for registrations (online, cash, and checks) and communicate outstanding balances and payment plans to participants as necessary.
• Manage changes to program registrations, including proration, discounts, and financial assistance.
• Handle all participants' personal and financial information with the highest level of confidentiality.
• Communicate changes, issues, or requests to the appropriate internal department.
• Work with the accounting department to ensure financial information is properly tracked and documented.
• Assist members and participants with navigating the community website to register themselves for programs online.
• Respond to all emails, phone calls, and other requests within one business day.

• Take on projects as assigned.

QUALIFICATIONS:

• Proficient in Microsoft Office applications (PowerPoint, Word, Excel, Outlook).
• Excellent customer service skills.
• Proficient with computers.
• Strong analytical skills.
• Adaptable.
• Detailed oriented.
• Team player.
• Effective communicator - both written and verbal.
• Ability to take direction well and work within a fast-paced, high intensity office environment.
• Highly organized with the ability to multi-task and prioritize different projects at one time.
• Professional and courteous demeanor.
• Experience with data management software or content management systems is a plus.