User Experience Writer

Pay rate range - $40/hr. to $44/hr.

Role Overview

As a UX Content Writer at Client Insurance, you are responsible for executing end-to-end product messaging across user flows, ensuring that all user-facing content—from primary actions to edge cases and error states—is complete, consistent, and ready for production.

You will work within established content strategy and design system guidelines to write, document, and deliver UX content across features and products, with a strong emphasis on completeness, clarity, and usability.

This role is highly collaborative and delivery-focused, requiring close partnership with UX designers, product teams, and stakeholders to ensure that all messaging needs are identified, written, and implemented within defined sprint timelines.

Key Responsibilities

End-to-End UX Writing & Flow Completion

Write UX content for complete user journeys, including:

Primary flows

Edge cases

Empty states

Error and validation messaging

Ensure all flows are fully resolved from start to finish, with no missing or undefined messaging

Deliver production-ready content within planned sprint cycles

Maintain alignment with design system standards and content guidelines

Error & System Messaging Ownership

Own creation of error states, validation messages, and system feedback content

Ensure messaging clearly communicates:

What happened

Why it happened (when appropriate)

What the user should do next

Collaborate with UX designers to review and refine error flows

Support content strategist review and sign-off to ensure consistency and quality

Cross-Product Content Coverage

Partner with product, design, and engineering teams to ensure all messaging needs are identified early

Proactively identify gaps in messaging across products, features, or flows

Ensure consistency of messaging across multiple products or surfaces

Adapt content appropriately while maintaining shared terminology and tone

Documentation & Handoff

Document UX content clearly for:

Design specifications

Developer handoff

Future reuse and iteration

Maintain up-to-date records of:

Flow-level content

Error states and variations

Messaging patterns

Ensure content is easily understandable and implementable by partners

Collaboration & Process Integration

Under direction of UX Designer, partner with

Product managers (requirements and scope)

Engineers (implementation feasibility)

Participate actively in sprint ceremonies and planning sessions

Manage workload to meet delivery expectations across concurrent projects

Expectations for Delivery

Complete assigned flows within the appropriate number of sprints

Ensure no missing, unclear, or inconsistent messaging at handoff

Deliver content that requires minimal rework after strategist review

Balance speed and quality in a fast-paced, partner-driven environment