Field Service Technician

Job Description Job Description Field Service Technician (Senior) – North America
Sector: industrial plants (aluminum, steel, heavy industry)

Wetalentia is supporting a leading European engineering and manufacturing company specialized in advanced industrial equipment and complete plant solutions for the metals industry.
The company operates globally and serves customers across multiple sectors, including industrial manufacturing, automotive, aerospace, and infrastructure. We are currently supporting the expansion of their North American team and are looking for a Senior Field Service Technician to join their growing service organization.

Role Overview
The Field Service Technician will play a critical role in supporting customers across North America by performing on-site service, troubleshooting, maintenance, and technical support on complex industrial systems. This role is highly hands-on and requires a strong combination of technical expertise, autonomy, and customer-facing skills. The ideal candidate is an experienced field professional, comfortable working independently in dynamic environments and willing to travel extensively.

Key Responsibilities
Perform on-site installation, commissioning, maintenance, and repair of complex industrial equipment
Troubleshoot electrical, mechanical, hydraulic, and automation issues directly at customer sites
Provide remote and on-site technical support through a structured ticketing system
Navigate PLC programs for diagnostics and basic modifications (Siemens, Rockwell preferred)
Execute preventive maintenance activities and system upgrades
Train customers on equipment usage, troubleshooting, and basic maintenance
Identify and communicate upgrade or revamping opportunities
Prepare accurate service reports (labor, travel, activities)
Coordinate with internal engineering teams to resolve field issues
Perform minor mechanical and electrical repairs (low and high voltage systems)
Ensure compliance with safety standards (LOTO, electrical safety, etc.)
Travel Requirements
High travel requirement (up to ~60–70%) across:
United States
Canada and Mexico
Occasional South America
Typical schedule:
Monday–Friday travel
Possible extended assignments (2–3 weeks, occasionally)
Qualifications & Experience
7+ years of experience in field service, commissioning, or industrial maintenance
Background in industrial plants (preferred: aluminum, steel, heavy industry)
Strong PLC troubleshooting capabilities
Hands-on experience with:
Electrical systems (low and high voltage)
Hydraulics and pneumatics
Motors, drives (VFD), sensors
Ability to read electrical schematics
Experience with complex industrial systems (not standalone machines)
Strong problem-solving skills and autonomy
Customer-facing mindset and communication skills
Preferred Qualifications
Experience in aluminum extrusion processes
Knowledge of hydraulic systems (e.g., Rexroth, Oilgear)
Spanish and/or Italian language skills
Additional Requirements
Availability for non-standard hours and emergency support
Ability to work independently and manage travel logistics
Valid driver’s license
Authorization to work in the U.S.
Compensation & Benefits
Competitive Base salary
Bonus while travel for work
4 weeks PTO
PPO Health insurance, 100% covered for employee
401k plan available
Paid travel expenses
Additional Notes (Role Context)
The role is highly field-oriented: hands-on attitude is essential
Candidates must be comfortable working in industrial environments (dust, oil, noise)
This position also acts as a key support to the Service Manager , ensuring operational continuity
Company Description Our client is a global leader in the design and manufacturing of advanced equipment and solutions for the natural gas and energy industries. With decades of engineering expertise and a strong international presence, the company develops innovative technologies for pressure regulation, metering, filtration, and flow control, serving utility companies, industrial customers, and energy providers worldwide. The U.S. headquarters for this role is located in Weirton, West Virginia. Company Description Our client is a global leader in the design and manufacturing of advanced equipment and solutions for the natural gas and energy industries. With decades of engineering expertise and a strong international presence, the company develops innovative technologies for pressure regulation, metering, filtration, and flow control, serving utility companies, industrial customers, and energy providers worldwide. The U.S. headquarters for this role is located in Weirton, West Virginia.