AI Labor Intelligence Director - Professional Services

Harri US Description About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: This is a rare opportunity to influence the application of AI and game-changing automation at a massive scale. As a key member of our Professional Services team, you will be both a people manager and a client-facing consultant, serving as an embedded partner to Product and Engineering. You will lead and mentor a team of consultants while translating real-world operations data into the models and playbooks that drive our AI-powered, fully autonomous scheduling solution. Day-to-day, you’ll translate client business goals into sophisticated labor models, deploy Harri’s Activity-Based Scheduling (ABS), and oversee R&D workstreams (e.g., experiment design, quality evaluation) that advance our platform from decision-support to full decision-automation. This visible, entrepreneurial leadership role requires someone who can manage people, guide delivery excellence, and still roll up their sleeves—researching and prototyping AI approaches, testing them with client data, and directly influencing our product roadmap through lighthouse pilots and published outcomes. Key Responsibilities: AI Labor Modeling & Optimization: Design, tune, and deploy sophisticated forecasting and labor models (fixed/guided/range-table), translating demand into optimized coverage, roles, and shifts using ABS. Champion "compliance-by-design" by embedding labor rules (minors, OT, breaks, fair workweek) into models and guardrails to ensure automation is safe by default. Calibrate schedules to financial and operational targets (labor %, throughput, SLAs), tracking KPIs to measure impact and coaching leaders on schedule quality. Agentic AI & Autonomous Systems: Lead the client journey from decision-support to full autonomy by designing and running structured R&D workstreams, including parallel validation and guided automation trials. Conduct independent research to proactively learn, prototype, and improve our AI methods, turning successful experiments into repeatable, scalable playbooks. Serve as a trusted executive advisor on labor optimization and scheduling autonomy, participating in client QBRs Lead the full consulting lifecycle from presale, discovery (current-state assessment, value modeling) to delivery (workshops, change management plans, training). Experience and Skills: Masters in Computer Science or MBA with 5+ years in Professional Services/consulting/WFM or enterprise SaaS (hospitality/retail multi-unit preferred). Deep hands-on with labor forecasting, wage modeling, ABS, and compliance tuning. Executive presence with proven C-level communication; translates model outputs into business decisions. AI fluency (practical): prompt/workflow design, agent orchestration concepts, interpreting model outputs/limits for stakeholders (no PhD required). Entrepreneurial, owner-operator mindset: drives independent research, prototypes, and client-facing experiments from zero to one. Bonus: exposure to POS/HRIS/payroll integrations; US & UK labor/compliance familiarity. The salary range for this position is $140,000-$175,000 (USD). *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* We run background checks on all new hires in this position. #J-18808-Ljbffr Harri