Service Advisor

Job Description

Job Description

Description:

Join the MHI Team as a Service Advisor!

Material Handling Inc., a leading forklift and material handling equipment provider in the Southeast. For more than 45 years, we've been thriving, and we want you to be a pivotal player in our team of over 200 employees --- spanning ten branches across AL, GA, KY, TN, and SC.

At MHI, we're all about family values and hard work. We will strive to be the best overall partner supplier to all our clients, to provide opportunity for every employee to reach their full potential and maintain sustained profitability through honesty, integrity and doing the right thing. As a privately held company, we maintain the freedom to prioritize our people by upholding our culture and values while remaining competitive in the marketplace.

We're seeking dedicated, collaborative individuals who thrive on tackling new challenges daily. We recognize that our employees are fundamental to our success, and we're dedicated to fostering a work environment that enables our team to reach their fullest potential. It's not just a job, it's a career.

Summary:

As a Service Advisor, you'll oversee the entire service process, working closely with technicians to address customer inquiries and schedule service calls efficiently. Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring clarity in repair descriptions. Additionally, you'll monitor timecards, assist with accounts receivable collection, and maintain high standards of customer satisfaction throughout the service process.

What You'll Do:

• Handle all aspects of the service process, from start to finish, with a group of technicians.
• Answer customer questions and address customer problems.
• Schedule and coordinate all internal and external service calls as they are received.
• Create dispatch ticket for all service calls.
• Maintain technicians Work in Process.
• Generate and manage service quotes to ensure timely and accurate customer quotes, both internal and external.
• Follow up on all pending and recommended work with customer.
• Check notes in work orders to ensure description of repair is clear and concise.
• Check timecards daily and ensure correct posting of time to work orders.
• Assist with Accounts Receivable collection efforts.

Qualifications:

The successful candidate must demonstrate proficiency in performing each essential duty. The qualifications outlined below represent the knowledge, skills, and abilities necessary for the role. Accommodations may be provided to enable qualified individuals to fulfill the essential functions.

• High school diploma, GED, or tech school graduate preferred.
• High ability to multitask and prioritize responsibilities.
• Prior experience in a service-oriented environment and use of a service scheduling software highly preferred.
• Previous experience in a service coordination or similar role is preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively address customer inquiries and resolve issues.
• Strong organizational skills and attention to detail to efficiently schedule and coordinate service calls.
• Strong math skills, customer service skills, organization, and professional communication are a must.

Material Handling Inc.’s commitment to you:

A family owned and operated business that prioritizes well-being of employees.

• Health Insurance – three different plans to choose from
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Company Paid Life Insurance
• Additional Life Insurance if desired
• Short & Long-Term Disability
• 401k – with employer match