Service Advisor

Job Description

Job Description

Service Advisor

Join the Critz Auto Service Team
Critz Auto is seeking a customer-focused and detail-oriented Service Advisor to join our busy dealership. In this full-time role, you’ll serve as the communication link between our customers and service technicians—helping to identify concerns, explain repairs clearly, and ensure a smooth, exceptional experience every time. If you enjoy problem-solving, working with people, and growing within the automotive industry, we’d love to meet you!

What You’ll Do

• Greet customers with professionalism and care, ensuring a welcoming service experience
• Communicate vehicle concerns clearly and effectively between customers and technicians
• Explain recommended services and repairs in simple, easy-to-understand terms
• Prepare accurate cost estimates, repair orders, and warranty documentation
• Verify service contract and warranty coverage for needed repairs
• Schedule service appointments and manage technician workflow
• Follow up with customers to ensure satisfaction and resolve any concerns
• Maintain organized service records, invoices, and internal communications

What We’re Looking For

• Excellent communication, customer service, and organizational skills
• Strong computer skills; experience with Microsoft Excel, Word, and DMS platforms preferred
• Previous service advisor or dealership experience is a plus
• High school diploma or GED required
• Valid driver’s license and clean driving record required
• Ability to work in a fast-paced, team-oriented environment

Why Work With Us?

• Competitive compensation and performance incentives
• Full benefits package and employee discounts
• Supportive, energetic dealership culture
• Opportunities for advancement within a respected automotive brand
• $70,000+ anually

Equal Opportunity Employer
Critz Auto is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.