Residential Technician (Seattle)

Why join us?

Our Vision - To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission - To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values - Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

If you're confident talking with customers, comfortable recommending solutions, and enjoy hands-on work, this could be the role for you. As a Garage Door Technician , you'll be the face of Precision Door Service-combining strong communication, sales savvy, and technical skill to deliver outstanding customer experience on every call.

You'll meet with homeowners daily, diagnose garage door and opener issues, clearly explain options, and help customers choose the best solution for their home and budget. If you take pride in your work, enjoy helping people, and want a career, not just a job, where performance is rewarded, you'll feel right at home here.

The Garage Door Technician serves as both a sales and service professional for garage doors, openers, and related components. You'll provide repair and replacement recommendations, sell appropriate services, and ensure every customer interaction reflects our commitment to quality and respect. Most work involves servicing existing residential garage doors and opener systems. Assignments come from our call center or Customer Experience Specialist (CXS), and any issues will be referred to the Branch Manager. Technicians are expected to maintain a neat appearance and deliver exceptional customer service.

Key Responsibilities

• Diagnose and repair garage doors and openers.
• Provide accurate estimates for repairs and replacements.
• Attend required safety meetings and training sessions.
• Learn and apply skills in track alignment, operator adjustments, photo eye settings, and other repairs.
• Maintain product knowledge and review new products as needed.
• Ensure all work meets customer satisfaction and resolve issues promptly.
• Verify work order accuracy before leaving the job site.
• Collect payment upon job completion.
• Promote Precision Door Service products and services.
• Keep service truck fueled, stocked, and ready daily.
• Assist with unloading trucks when needed.
• Maintain accurate timecards through payroll software.
• Perform additional support tasks as requested by the Branch Manager.

Requirements

• Knowledge of garage door installation, repair methods, and tools.
• Understanding of sales techniques, marketing strategies, and product promotion.
• Strong problem-solving and reasoning skills.
• Ability to take accurate measurements and estimate materials.
• Excellent customer service skills and ability to assess needs.
• Mechanical aptitude for diagnosing and resolving issues.
• Ability to identify brands and components of doors and openers.
• Proven ability to close sales deals.
• Strong communication and organizational skills.
• High school diploma or GED; garage door experience preferred.
• Proven sales experience, ideally in the garage door industry.
• Flexible schedule, including weekends and evenings.
• Valid driver's license and ability to sit for extended periods (driving/travel).

Core Competencies

• Customer-focused and Customer Service Orientation - Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise's commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
• Effective Communications - Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.
• Service Focus and Teamwork - Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Job Mastery and Continuous Learning - Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.
• Sales Skills - Excels in prospecting and lead generation, identifying opportunities and leveraging outreach strategies to engage potential customers; a consultative selling approach to align solutions with customer needs, while negotiation and closing skills help secure deals and foster long-term partnerships.

Working conditions

• Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Physical requirements

Depending on the functional area of the assignment, tasks involve the ability to medium to heavy work. As a technician, you must be able to lift up to 100 lbs. and carry up to 50ft. Physical efforts usually involve lifting,

*This is a commission-based role with an average earning potential of $80,000-$140,000 per year. Actual earnings are based on individual performance and a variable commission rate of 15%-20% on net sales. Paid training is provided during the first 12 weeks to ensure your success at a pay range of $20.00 to $25.00. Training pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. At Precision, we invest in our team with comprehensive benefits, including medical, vision, and dental coverage, plus a 401(k) for eligible positions.

**** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday! ****

Salary Description


$22-$25 per hour DOE