Field Technician

Job Title: Field Technician

Job Description

This Field Technician role focuses on providing high-touch, executive-level end-user support in a large, global enterprise environment. You will deliver advanced desktop support, manage device provisioning and lifecycle, and ensure reliable onsite and conference room technology experiences. The position requires a polished, professional presence and strong communication skills to support a demanding, high-visibility user base.

Responsibilities

• Provide Level 2 and Level 3 end-user support for Windows desktops, including troubleshooting hardware and software issues.
• Support finance, tax, and accounting applications, including Bloomberg terminals, ensuring they operate reliably and efficiently.
• Handle new hire setups and device refresh activities as part of a Device-as-a-Service program, ensuring users receive fully configured devices on time.
• Perform laptop imaging and deployment, ensuring devices are properly configured and compliant with organizational standards.
• Manage and support Azure AD / Entra ID joined devices, maintaining secure and consistent access for users.
• Provision and manage devices using Intune and Autopilot, including configuration, enrollment, and policy application.
• Support legacy imaging processes using SCCM where required, ensuring continuity during transitions to modern management.
• Deliver onsite support for moves, adds, and changes (MAC work), coordinating and executing changes to user setups and equipment.
• Provide white-glove, in-person support to executives and other high-profile users, ensuring a professional and seamless support experience.
• Support conference room and AV technologies, including Logitech Microsoft Teams Rooms systems, ensuring rooms are ready and functional.
• Assist with meeting setup and troubleshooting for conference room technology, addressing issues quickly to minimize disruption.
• Assist with mobility support for mobile devices, learning and applying best practices under guidance.
• Assist with basic telecom support, gaining exposure to telephony systems and related technologies.
• Assist with AV systems beyond conference rooms as needed, developing skills in a variety of audio-visual setups.
• Collaborate with a team of field technicians to support approximately 900–1,000 global users and occasionally a broader ecosystem of over 2,000 users.
• Maintain a professional, polished presence at all times and communicate clearly and courteously with users and colleagues.

Essential Skills

• Strong Windows desktop support experience at Level 2 and Level 3, including hardware and software troubleshooting.
• Hands-on experience with Intune and Autopilot for modern device management and provisioning.
• Experience managing and supporting Azure AD / Entra ID joined devices.
• Demonstrated ability to provide end-user support in an onsite, high-touch environment.
• Excellent soft skills and communication abilities, with the capacity to support executive-level users in a white-glove setting.
• Polished, polite, and professional demeanor suitable for a high-visibility, professional environment.
• Strong interpersonal skills, with the ability to build rapport, manage expectations, and handle sensitive or urgent issues calmly.
• Experience working within mid to large company environments, supporting a sizable user base.

Additional Skills & Qualifications

• Experience supporting finance, tax, and accounting applications, including Bloomberg terminals.
• Exposure to or experience with SCCM for legacy imaging and device management.
• Experience in industries such as law, finance, or higher education is preferred.
• Experience supporting conference room and AV systems, particularly Logitech Microsoft Teams Rooms setups.
• Exposure to mobility support for mobile devices, with willingness to learn and expand skills.
• Exposure to telecom systems and basic telephony support, with willingness to develop further expertise.
• Experience working as part of a field technician team supporting hundreds to thousands of users across multiple locations.

Why Work Here?

You will join a large-scale, global enterprise environment where you can work with modern device management tools and high-profile users, gaining exposure to complex, enterprise-grade technologies. The organization supports a clear path from contractor to full-time employment, with budget already approved for conversion after six months, providing stability and long-term growth potential. You will collaborate with an experienced team of field technicians, develop your skills in modern endpoint management and AV technologies, and build a strong professional profile in a polished, high-touch environment.

Work Environment

This role is fully onsite in a New York office five days per week, supporting approximately 900–1,000 users globally and occasionally a broader ecosystem of over 2,000 users. You will work as part of a team of around 10 field technicians in a professional, high-touch environment where executive-level users expect prompt, polished support. The technology stack includes Windows desktops, Azure AD / Entra ID, Intune, Autopilot, SCCM for legacy imaging, and Logitech Microsoft Teams Rooms systems for conference rooms. The setting emphasizes a professional, polished presence and clear communication, with an expectation of business-appropriate attire and demeanor to match the high-profile user base.

This is a Contract position based out of New York, NY.

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Jun 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.