Technical Support Representative

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Department Overview EXACOM, a Motorola Solutions Company, is a leading provider of multimedia recording solutions supporting public safety, homeland security, defense, utilities, and transportation organizations. Our reputation is built on engineering excellence, innovation, and exceptional customer service delivered by an outstanding team. Job Description As a Field Services Project Manager, you will play a key role within EXACOM’s Field and Support team, managing both large and small customer projects from initial order through final handoff to long‑term support. This role requires strong project leadership, hands‑on technical skills, and the ability to work directly with customers both remotely and onsite. You will ensure projects are completed efficiently, accurately, and to the highest standard of customer satisfaction. This position reports to the Manager of Customer Support. Key Responsibilities Travel to customer sites as needed to support project installations Average of 50% travel required Collaborate remotely with customers to plan and define project details Effectively plan, track, manage, and close multiple projects simultaneously Provide customer training on EXACOM applications Perform telecommunications wiring, hardware setup, and systems deployment Required Qualifications 2+ years of relevant technical experience Strong customer relationship and communication skills Solid understanding of IP networking and Windows based systems Technical knowledge of Microsoft Server 2019/2022 and SQL Server Working understanding of general telephony and communication equipment Clean background check and valid driver’s license Ability to lift up to 65 lbs required Preferred Skills Experience with public safety communications Technical skills related to radio or telephone communication systems Background in technical support or field engineering Target Base Salary Range: $46,800 - $50,300 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-RS1 Basic Requirements: 2+ years of technical support / installation experience with a solid understanding of IP networking and Windows based systems, Microsoft Server 2019/2022 and SQL Server Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements: Over 50% Relocation Provided: None Position Type: Experienced Referral Payment Plan: Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic. #J-18808-Ljbffr