Senior Client Service Manager

To ensure exceptional support and service delivery to key clients, the full-time Senior Client Service Manager will manage a portfolio of accounts remotely, focusing on operational excellence, client satisfaction, and strategic alignment while proactively solving issues and collaborating with cross-functional teams. Key responsibilities Lead the delivery of administrative services for large client accounts, ensuring project deliverables are met on time Communicate consultatively with clients regarding issues, best practices, and service delivery functions Analyze client materials for quality standards and lead the annual enrollment process, coordinating internal teams to meet milestones Required qualifications Minimum 5-10 years of experience in the healthcare industry, specifically in Benefits Administration Bachelor's degree or related field Proven experience in managing client relationships and delivering exceptional service Strong analytical and problem-solving skills with a focus on root cause resolution Experience coordinating cross-functional teams to drive results and maintain seamless client delivery