Telephone Sales Representative

Job Title

Location: Sunrise, Weston, or Miramar, FL (REQUIRED Remote Opportunity but must be able to travel into Sunrise, Weston, or Miramar for training and meetings on occasion. Must live within driving distance of one of these locations in order to move forward in the interviewing process.)

Compensation: Hourly + Accepted Sales Commissions

FLSA Status: Non-Exempt

Role And Responsibilities

Maintain regular and professional interaction with existing customers, new prospects and recently cancelled/dropped customers

Contact customers who have dropped/cancelled services with us to 'win-back' by enrolling into a new product term

Contact customers whose enrollments were rejected either by the utility or internal systems to re-enroll successfully

Handle inbound call volume driven by marketing efforts

Assist customers with renewing into a new product to maintain their business

Meet or exceed personal sales goals on a weekly and monthly basis, & contribute positively to team targets

Build company value & customer confidence; Offer professional suggestions and sound opinions based on trained product and industry knowledge

Exercise patience and empathy; ability to de-escalate customer concerns

Maintain high sales quality/compliance scores

Work with management team to promote collaborative solution-oriented relationships with new and existing customers

Provide feedback to management team regarding competitor offers as relayed through customer interactions

Responsible for attending all scheduled in-person or remote trainings

Responsible to complete all mandatory online trainings in a timely manner

Demonstrate accountability for improvement on coached areas, & being receptive of constructive feedback

Assist a customer from start to completion of the sales process, following regulatory and quality guidelines, researching/obtaining pertinent customer information, and preparing the customer for a successful enrollment

Minimum Qualifications

Excellent communication, presentation, interpersonal skills, active listening, and problem-resolution skills

Highly developed sense of integrity and commitment to customer satisfaction

Reliable transportation-Punctuality and regular meeting attendance are required

Previous experience in energy sales preferred, but not required

Strong customer focus and proven ability to build rapport by anticipating customer needs and providing solutions to their problems

Ability to sit for long periods of time

Ability to multitask, toggling through multiple systems and windows while assisting customers

Must be able to work flexible hours including evenings, weekends, and holidays

Required Skills

Ability to meet highest attendance requirements

Ability to handle multiple tasks concurrently

Ability to work in time-sensitive environment

Ability to adapt to changes quickly and enthusiastically

Ability to work independently

High level of organizational skills

Proficiency in Microsoft Office including Outlook, Excel, and Word

All candidates must have the ability to speak, read and write English fluently; Bilingual preferred

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Spark Energy is an equal opportunity employer.