Business Office Manager

The Franklin Johns Creek is a beautiful retirement community offering assisted living and memory care services in Johns Creek. As the new operator of this wonderful community, Franklin prides itself on a People First Culture and a focus on serving our residents with excellence.


For over 10 years, Franklin has developed and operated senior housing communities in Texas. The recent acquisition in Johns Creek is part of our growth plan for 2026 and beyond. We specialize in operating Independent Living, Assisted Living, and Memory Care communities, because we love serving senior adults and if you are looking to join a team of dedicated professionals, who want to be proud of their company, make a difference in the lives they serve, and enjoy an environment where employees are valued and appreciated, we want to talk with you.


We are looking for an experienced Business Office Manager who wants to make a difference in the lives of the seniors we serve!

The Business Office Manager supports daily operations, including resident and personnel files, accounts payable/receivable, budgeting support, and regulatory compliance. This role also oversees the concierge team and assists with HR-related functions.

DUTIES INCLUDE:

• Responsible for recruiting, scheduling, and oversight of the concierge team.
• Generate resident billing with accuracy
• Post receivables daily and scan checks for deposit
• Log move-in and move-out information into Yardi
• Process refunds
• Assign all expenses to proper account codes
• Issue late notices, balance due letters, credit letters, eviction notices, etc.
• Assist Executive Director with collections questions, resident communications, move-out notices, renewals, etc.
• Complete and submit payroll
• Assist with human resources activities, including workers' comp claims and administration of company benefits
• Support resident satisfaction and retention by providing excellent customer service

The working environment is fast-paced and requires someone who can handle a high volume of work. Position reports to the executive director and supervises the concierges. Prior business office or office manager experience is essential. Experience working in a retirement community is preferred.


THE POSITION ALSO REQUIRES:

• Formal training in bookkeeping/accounting; an associate or bachelor's degree preferred
• Computer skills to include Microsoft Word and Excel, and other Microsoft products, are required.
• A working knowledge of Yardi is preferred.
• A proven leader who can make independent judgments and also oversee the work of others and work collaboratively with other department heads is also required.

Applicants may be required to pass an exam covering a range of relevant subjects, including proofreading, accounting terminology, bank reconciliations, Excel spreadsheets and general business knowledge.

JOB CODE: TFJC - BOM-06-2026