Senior Implementation Consultant

Senior Implementation Consultant

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. We work closely with Issuers, Merchants, FinTech's and other ecosystem players to deliver these services. We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. Our focus is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution.

The Senior Implementation Consultant is an individual contributor responsible for leading complex implementations of Visa Commercial Solutions for financial institutions and fintech partners across North America. This role requires a strong balance of consulting, program management, and deep technical expertise, with a particular focus on API integrations and payment solutions.

This position leads end-to-end delivery of complex issuer implementations, including the launch of new or enhanced Visa Commercial Solutions programs. A key area of focus is the implementation of Visa Commercial Data Solutions and B2B Virtual Account Payment Method APIs, requiring strong experience with API architectures, integration patterns, and payment workflows.

The individual will coordinate with multiple cross-functional teams to develop and manage project deliverables, lead issuer and fintech project meetings, and provide regular updates to both external stakeholders and internal leadership on project status and risks.

Key Responsibilities:

• Lead program management for complex issuer and fintech implementations, ensuring delivery across multiple workstreams
• Drive API-based implementations, including integration planning, alignment with technical teams, testing coordination, and issue resolution
• Act as a technical consultant, translating business requirements into scalable API and payment solutions
• Facilitate collaboration across product, engineering, and operations teams to meet implementation objectives
• Lead client engagement, including project governance, technical discussions, and executive-level presentations
• Develop clear, professional documentation, including implementation guides, workflows, and client-facing deliverables
• Provide subject matter expertise in commercial payments, data solutions, and API capabilities
• A significant portion of this role involves developing structured documentation and internal processes to support scalable and repeatable implementations.
• The position requires a high level of interaction and collaboration with business and technical leaders across the organization, serving as a subject matter expert to both clients and internal teams and operating as both a technical lead and client-facing consultant.

This position is a hybrid role based in our Atlanta, GA office location. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 years of work experience with a Bachelor's Degree, or at least 5 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 10 years of work experience with a Bachelors Degree or 8 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of work experience with a PhD
• PMP certification or demonstrated experience (at least 6+ years) with complex implementations using project management methodology
• Experience in implementation or consulting role within financial services, payments, fintech, or commercial/B2B payment solutions, with at least 8+ years in project management
• Strong experience managing API-driven implementations, including RESTful APIs, integration patterns, authentication methods, and end-to-end API lifecycle
• Experience working within payment ecosystems, including virtual card, B2B payments, issuer processing, or commercial card solutions
• Experience working with financial data, and knowledge of secure communication protocols such as SFTP, FTP/S, and API security standards
• Experience managing complex system integrations and data exchange workflows, including data mapping and transformation
• Experience with solution consulting, understanding client business use case and developing solution documents and technical implementation strategies
• Ability to communicate effectively with both business and technical resources, including leading technical discussions with clients and internal teams
• Ability to comprehend and articulate complex technical concepts, APIs, and payment flows into clear, client-facing documentation and guidance
• Essential Functions:
• Program management of complex Visa Commercial Solutions data services and integration implementations using Project Management Methodology best practices and skills.
• Lead activities supporting implementation and launch of Visa Commercial Solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
• Provide consulting and technical expertise to structure an effective implementation
• Consult with clients to understand business use case and fully develop Solution document, detailing the requirements and implementation approach required
• Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
• Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to track and enhance external and internal communications.
• Proactively manage customer engagements, coordinating with leadership and account relationship teams to manage escalations and resolve issues
• Create and maintain necessary internal and external implementation documentation and forms.
• Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
• Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
• Responsible for accurately recording project progression within a CRM system.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $127,300.00 to $ 204,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.