Client Care Coordinator Private Duty Home Care

Job Description

Job Description

Client Care Coordinator – Private Duty

Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL (On-Site) Salary: $48,000 – $58,000 per year Additional Pay: Performance bonuses / client retention incentives Schedule: Monday–Friday | Rotating on-call (evenings & weekends)

Compensation

$48,000 – $58,000 per year

Detail Minimum Years of Experience 2 years Job Type Full-Time Work Location On-Site — Lombard, IL

About Safe Life Home Health Care

Safe Life Home Health Care LLC is a Medicare-certified, growing home health and home care agency based in Lombard, IL, dedicated to providing compassionate, reliable, and high-quality care to our clients. We are committed to building long-term relationships with families, caregivers, and the communities we serve across the greater Chicagoland area.

Position Summary

We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience.

This position works fully on-site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager , playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality.

Key ResponsibilitiesScheduling & Staffing

• Build and manage daily and weekly caregiver schedules for all active private duty clients

• Fill open shifts promptly and manage caregiver call-outs and last-minute cancellations

• Match caregivers to clients based on certifications, skill set, language, and compatibility

• Maintain accurate scheduling records in the EVV system and produce daily coverage reports

Client Intake & Relations

• Serve as the primary point of contact for private duty clients and their families

• Conduct intake interviews, gather required documentation, and onboard new clients

• Perform regular proactive check-in calls to assess satisfaction and emerging care needs

• Triage inbound calls, resolve complaints, and escalate clinical concerns to the appropriate team

Caregiver Recruitment Support

• Partner with HR and the Private Duty Administrator/Manager to identify and address staffing gaps

• Assist with caregiver interviews, onboarding paperwork, and pre-employment verification

• Support job posting, recruitment outreach, and caregiver retention initiatives

Documentation & Compliance

• Maintain complete, HIPAA-compliant client and caregiver records in the EVV/scheduling system

• Monitor caregiver credential renewals, in-service training compliance, and annual health requirements

• Complete incident reports and unusual occurrence documentation per agency policy

Administrative & Operational Support

• Provide daily scheduling status reports and weekly coverage summaries to the Private Duty Administrator/Manager

• Support operational workflows, intake procedures, and process improvement initiatives

• Participate in rotating after-hours on-call coverage

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, or a related field preferred

• Minimum 2 years of experience in home care, healthcare coordination, client services, or scheduling

• Experience with EVV platforms (ClearCare, or similar) preferred

• Strong communication, follow-up, and relationship-building skills

• Organized, detail-oriented, and able to manage multiple priorities simultaneously

• Calm under pressure with sound judgment in urgent or emotionally sensitive situations

• Proficient in Microsoft Office Suite; ability to learn care management systems quickly

• Bilingual is a strong plus

 

Compensation & Benefits

• Base salary: $48,000 – $58,000 annually (DOE)

• Performance-based bonuses / client retention incentives

• Health insurance eligibility per agency benefits policy

• Paid time off (PTO) and observed holidays

• Paid training and professional development opportunities

• Supportive leadership and collaborative team environment

• Opportunity to grow into senior operations or care management roles

   

Why Join Safe Life Home Health Care?

• Stable, full-time on-site role with clear growth potential

• Direct impact on client experience and the quality of care delivered every day

• Work closely with leadership and be part of daily operational decisions

• Be part of a mission-driven organization that values compassionate, reliable home care

Location

Lombard, IL, USA This is a fully on-site position. Remote and hybrid arrangements are not available for this role.