Community Relations Representative ($21.35 - $27.07)

Community Relations Representative

Position Summary: The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities:

• Provides excellent customer service by anticipating customers' needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills:

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Proficiency in Google Suite

Preferred Education: High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience: 1-3 years

Additional Requirements: Travel between communities may be required daily. Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Compensation: Base Pay Start Rate: $21.35 - $25.87) The Company also offers competitive benefits for full time employees, including paid time off, matching 401(k), and health benefits.

About Us: Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.