Claims Coordinator

Claims Coordinator

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Claims Coordinator to support our client's team. Location: Santa Ana, CA Pay rate: $21.50 Employment Type: Temp-to-hire FLSA Status: Non-exempt Schedule: M-F 7 am to 3:30 pm

What You'll Do:

• Review and manage internal shipping trace requests, ensuring timely follow-up and resolution.
• Proactively communicate with carriers to investigate and resolve issues related to delayed, lost, or missing shipments.
• Maintain accurate, real-time records of trace progress and carrier updates in Google Sheets for full visibility and audit readiness.
• Triage aging traces (over 5 business days) and escalate to carriers to secure timely resolutions and prevent service delays.
• Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to shipping traces.
• Collaborate closely with other departments to confirm shipments have been completed.

Who You Are:

• High school diploma or equivalent; college degree preferred
• 2+ years of customer service or administrative experience
• Previous experience in surveillance or security would be an asset
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent organization and communication skills, both verbal and written
• Ability to manage time while prioritizing multiple tasks
• Exceptional attention to detail and a commitment to producing high-quality work
• Proficient in Microsoft Word, Excel, and Google Suite Products
• Knowledge of Salesforce would be an asset

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories.