Account Manager - Bellville, TX

Account Manager

The Customer Relationship Manager will be responsible for developing and maintaining strong customer relationships for small to medium accounts. Ongoing administration of accounts in accordance with applicable documents, state and federal law, and internal policies and procedures. Providing primary client contact, proactive communication and consultation, and coordination with external customers. Manage Account Representatives (CSR's). Ensuring customer satisfaction through designing and implementing a relationship plan that meets customer needs. Duties include developing and maintaining client relationships, selling and promoting products and services to existing clients. Contractual document review, negotiation, and management of PSA activities including periodic review; manage outstanding fee receivables, negotiate the supplement/amendment process. Demonstrate and maintain a high level of customer focus, and customer commitment and ensure personnel demonstrate and maintain the same. Participate in in-person client visits. Participate in closing of deals. Essential Functions Sales and Sales Management Adherence to policy as set forth by the company Manage Customer Relationships. Manage/Renew Customer Agreements (PSA). Manage Account Representatives (CSR's). Required for All Jobs Performs other duties as assigned Complies with all policies and standards Education Bachelor's degree, or other technical degree - Preferred Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) - Preferred Work Experience 1-3 years Sales Management Preferred 4-6 years Developing, Maintaining Customer Relationships - Required Knowledge, Skills and Abilities Leadership and Expertise: Provide leadership and technical guidance organization wide. Promote a "zero-incident mentality" organization-wide. Act as the Point of Contact (POC) to ensure good customer communication. Supervisory Responsibilities: Directly manages Account Representatives in multiple locations in accordance with the organization's policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Teamwork: High performers consider the group effort as more important than their own individual efforts and are sensitive to the needs and opinions of other group members. They participate openly and honestly and share opinions, knowledge, and experience with others. They help even when someone else is responsible for results. Contributes to team leadership and in developing and achieving team goals; takes a lead role in delivering team performance; initiates problem-solving between teams. Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability