Cocktail Server - Magic Hour New York
Tao Group Hospitality
Cocktail Server
Part-time team members who meet the requirements are eligible for:
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts and much more!
Actively takes orders, conducts full and complete beverage/food service, and monitors guests' lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Essential functions of the position include, but are not limited to:
- Anticipate and accommodate all needs of the guests
- Provide professional and exceptional service
- Present menus, answer questions, and make suggestions for all beverage and food items
- Inform guests of all food and beverage specials, with prices
- Required to solicit any allergy or dietary restrictions from each guest
- Accurately enters all orders into the POS system
- Ensures the delivery of all food and beverage to the guests
- Maintain general cleanliness of assigned stations and the entire venue
- Reports all breakage, and damage of equipment or furniture immediately to management
- Follow supervisor's instructions, communicate with and support co-workers, and be a team player
- Possesses in-depth knowledge of all food and beverage menus and the company
- Serves all beverages in accordance with all state regulations and alcohol awareness training standards
- Follows all company procedures when providing bottle service
- Follows proper cash/payment card procedures
- Complies with Department of Health and company sanitation standards
- Accurately completes all end-of-shift financial procedures
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
- Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all lounge furniture is clean and free of debris
- Sets tables with proper settings
- Stocks side-stations with prescribed supplies
- Completes opening duties as assigned or directed.
- Completes closing duties as assigned or directed.
- Attends and participates in daily pre-service meetings
- Attends and participates in any training sessions or departmental meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all team members
- Assist and/or complete additional tasks as assigned
Training requirements:
- Tao Group Hospitality in-venue cocktail server training
Education/working knowledge:
- Previous hospitality experience preferred
- Previous cocktail server or floor server experience preferred
- Experience in a high-volume restaurant/nightclub/lounge
Skills / physical demands / work environment / schedule:
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
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